This past week l had my house sump pump replaced. They came in as scheduled and did an excellent job! As l also have some other jobs to be done such as replacement of sinks and toilets, they offered me membership on their services and products sort of club which comes with discounts and other benefits associated to products and services, etc. l was pleasantly surprised and quite pleased! They get the job done and keep you informed of all possibilities. My special thanks for the two polite, efficient and nice professional plumbers they sent to my house! Cheers!
First, I want to thank John for answering all of my questions, getting me in the books immediately for, what we thought was a simple sewer repair. I want to thank Nick for working tirelessly to replace my entire sewer line, without having to excavate it, as the damage was far worse than anticipated. Finally, I'd like to thank both of them for working together to find the most efficient and affordable option for me, saving me both time and money! Both gentlemen were calm, professional, patient, transparent, and maintained a positive demeanor, throughout the entire process, even during my moments of panic and frustration when the full extent of the damage was uncovered. Thanks again to everyone at Benjamin Franklin in Bethlehem.
Our older boiler system was acting up, turning off intermittently. Nick was incredibly patient and knowledgeable. He spent considerable time diagnosing the issue, eventually tracing it to a faulty ignition sensor. He explained the repair clearly, sourced the part, and got our heat working again. It’s great to find a plumber like Nick who understands older heating systems! Very trustworthy and skilled!
The BEST place in Bethlehem, especially if you're in a pinch. My basement flooded, thanks to all of the rain we've been having. I called several places and was surprised at how many businesses don't have an answering service 🙄 and everyone else wanted an astronomical amount of money just to show up and look at the problem. Ridiculous. I called Benjamin Franklin and spoke to a kind gentleman who assured me that someone would be here to take care of it later that day. It didn't take long for them to clear the water and fix the issue and, most importantly, it was super affordable! I was so impressed, I decided to finally add a third bathroom and I know exactly who will be doing the plumbing for it. 😊 I highly recommend calling them for all of your plumbing needs!!
I reached out to Ben Franklin Plumbing and can't wait for them to officially start providing service in my area! I could tell from the minute they answered the phone that they were friendly, polite and professional. I had some questions that they needed to look into and get back to me about, and they did that the same day! It's SO hard to find a contractor that returns calls in a timely manner and so far I couldn't be more impressed! Keep up the great work - you're just what our area in the Lehigh Valley needs!!
