Named Forbes' Top Ranked Plumbing Company of 2024!
At Benjamin Franklin Plumbing® of Andover, we’ve earned a reputation for quality plumbing repairs, installation, and maintenance. We know that great service matters as much as great plumbing work. So, we provide unrivaled service, reliable work, and honest prices with each job we complete.
When you call (860) 764-3018, a member of our Norwich plumbing team is ready to answer your questions and schedule an appointment. We’re available 24/7!
We offer everything you need to keep your residential or commercial plumbing systems in excellent condition, so you can focus on relaxing in your home or doing business on your commercial property. We only use certified Norwich plumbers who we have reviewed to ensure their professionalism and skills meet our strict standards. They're ready to repair, install, and maintain any part of your system.
Our plumbing services in Norwich include the following:
We’re proud to be residents of the same areas we work in. Because we’re local, we provide the friendly service that our customers deserve when inviting us into their homes. However, we also carry the name of one of the nation’s largest plumbing brands. Our association with Benjamin Franklin means we always follow the industry-leading standards the company has become known for from coast to coast.
We provide the following and more to our Norwich customers:
Every Norwich plumbing company promises great work and friendly service. We take things one step further by offering some of the best guarantees in the industry. For example, you can trust our work thanks to our 100% satisfaction guarantee.
We want to make our plumbing service as easy, pain-free, and convenient as possible for our customers. This is why our franchise owners hire local plumbers in Norwich who support our national standards. These plumbers know the area like the back of their hand, which is a great help in enabling our team to be on time for every appointment. We know the desperate feeling of having an emergency plumbing issue, and we hate making customers wait for our help.
Punctuality is one of our core principles. That's why we promise you that if there's any delay, it's you we pay!® With guarantees like this and our award-winning, customer-focused service, it’s no wonder that our plumbers have earned the trust of Norwich and the surrounding areas for years!
We pride ourselves on transparency, so before we get to work, we'll cover our straightforward pricing guide to inform you about the available options. You can then decide which works best for your price range, with no hidden costs.
Our 24/7 home plumbers are available to address your emergency plumbing needs around the clock. Whether you have a water leak, a burst pipe, or a flooded toilet, we’re here to help. We will also take preventive measures to stop it from happening again.
No job is too big or complicated for us. Whatever your emergency, we'll fix the problem on the spot because we ensure our trucks are fully stocked with the tools and parts for the job.

Below are some common questions we get that will help you when you have issues:
A service line connects your home plumbing to the water main in the street. You own the line from the curb stop to your home, and the utility company owns the line from the water main to the curb stop.
Your shut-off valve should be near your home's water meter. Check your basement or the perimeter wall close to the street.
If you have a water leak or burst pipe, the first thing to do is switch off the main water using the shut-off valve. Then, call our 24/7 emergency plumbing line, and we'll be with you as quickly as possible to look at the problem. We can estimate your price through our pricing guide once we've assessed the situation.
If you have any questions about our services, call us at (860) 764-3018 or contact us online today!
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Learn more about our Andover-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Mary Wirts
Supper nice person and very knowledgeable about what he's doing,he did a great job!! I definitely have him back again to do some more plumbing jobs in the future.
Samantha White
Brandon came out to install new faucets in our home, and we couldn’t be happier with the experience! He was prompt, friendly, and very informative throughout the whole process. He explained everything clearly, worked quickly, and did a great job. I really appreciated how professional and personable he was. I would highly recommend Brandon and Benjamin Franklin Plumbing for any plumbing needs!
Luke M
Brandon was awesome! Very courteous and polite, kept me updated with how things were going and did a great job!
Steven Pickerel
Mike was awesome. He explained everything in a clear and concise manner. He was on time, very courteous and professional. Communication with everyone involved was perfect. If needed, I will use them again. Highly recommended. Thank you
Judy Compton
He was great and polite and very kind. He fixed my leak underneath my kitchen sink and my bathroom faucet. Pierce was great!
Anne Evans
Justin came to our house to give an estimate for a water softener, and found that the copper in the basement was shot. Justin was very detailed in what needed to be done. As he was getting ready to go, my husband came home. Justin sat down and explained everything he needed to do to him. Justin was very professional, and you could tell he was very genuine. My husband hired him and we couldn't be more pleased. It's not everyday that you get a person who is willing to not only show up, but is knowledgeable in their job and goes the extra mile to make sure that you understand everything he said, plus, to stay and repeat everything again to another person. Thanks Justin! Great job!
Salil A
I used Benjamin Franklin for sump pump install and they did a great job for a reasonable price and they should up on time and finished the job in timely manner. Highly recommended!
Tommy Martin
This is the second time we have used this company and has Adam as out service tech. Adam is very knowledgeable and very nice. This issue with my water heater was covered under a warranty but he informed me of a problem with my water that will keep causing issues. I will use them again to fix that issue.
Beth Decker
Called and they had someone there within an hour. Found the pipe leak and quoted me a price right away. Had to have all new water pipes installed. They house is very old and the piping that was there is not made anymore. They were very prompt and had it all done very quickly and were very professional about the whole job. Would definitely recommend them!
Brian Swenson
If you’re raising kids in Atlanta, you know the drill… school drop-offs, work, practices, games and basically living in the car 😂 So when our water bill suddenly got REALLY high, we needed someone out fast. The guys at Benjamin Franklin Plumbing of Intown Atlanta were on it. Found the issue quickly, had everything on the truck and fixed it right there. Huge relief! We also learned way more about our plumbing system than we expected. We never go in the crawlspace and had no idea how much was going on down there 😳 Great guys, great company. We’ll definitely use them again… probably sooner than we thought!
To keep your water heater running smoothly in Norwich, it’s a good idea to flush the tank once a year to clear out sediment, especially if your area has hard water. Check the pressure relief valve, inspect for rust or leaks, and make sure the thermostat is set to a safe temperature (usually around 120°F). Regular maintenance helps extend the life of your unit and keeps your hot water flowing efficiently. For peace of mind, consider scheduling a professional inspection with a local plumber.
If your water pressure suddenly drops or only affects certain fixtures in your Norwich home, it could be a sign of a clogged pipe, leak, or a problem with your water supply. Try cleaning faucet aerators first, but if the issue persists, it’s best to call a licensed plumber in Andover to diagnose and fix the problem before it gets worse.
We are available 24/7 to take your call for emergencies. Our appointment hours are listed above.
For most homes in Norwich, scheduling professional drain cleaning once a year helps prevent clogs, odors, and costly backups. If your property has older pipes, large trees nearby, or frequent slow drains, you may need service more often. Regular maintenance keeps your plumbing flowing smoothly and protects your home from unexpected issues.
We have built relationships with several lenders to ensure our customers are able to restore functionality in their homes. Ask your technician about your financing options.
Yes! Upgrading to low-flow toilets, water-saving showerheads, and high-efficiency faucets can significantly reduce water use in your Norwich home. You can also install smart leak detectors and tankless water heaters for added efficiency. A local plumber can recommend the best options based on your home’s setup and water usage habits.
Older homes in Norwich often face plumbing issues like corroded or outdated pipes, low water pressure, and frequent leaks. You might also encounter problems with old fixtures, sewer line deterioration, or poor drainage. A professional inspection can help identify hidden issues and recommend upgrades to keep your plumbing system safe and efficient.
To get your plumbing ready for winter in Norwich, start by insulating exposed pipes, especially in unheated areas like basements and garages. Disconnect outdoor hoses, shut off exterior water lines, and check your water heater for optimal performance. It’s also smart to know where your main shut-off valve is in case of a frozen pipe emergency.
Signs of a damaged sewer line in your CT home include frequent drain clogs, foul odors, soggy spots in your yard, and gurgling sounds from your toilets or drains.
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