Named Forbes' Top Ranked Plumbing Company of 2024!
Shorewood Hills is a gracious, historic village on the shore of Lake Mendota, surrounded by Madison and known for its tree-lined streets, distinctive older homes, and lakeside setting near the UW campus. Finer, older homes call for careful, expert plumbing, and Benjamin Franklin Plumbing® of West Madison brings the expertise to match.
On time, every time, premium service backed by our promise: if there's any delay, it's you we pay.
Every Shorewood Hills home has access to our full range of plumbing services. The menu is the same across our entire west Madison service area, and each service links to the national brand page with full details:
Shorewood Hills' defining plumbing factor is its older, often grand housing: many homes date to the early and mid-twentieth century and may carry aging galvanized pipe and cast-iron drains, making repiping and drain replacement common and worthwhile. The village is served by hard Dane County groundwater, so softeners and iron filtration protect a fine home's plumbing, and the value of these homes makes precise, careful work essential.
The lakeside setting on Lake Mendota brings a high water table, so reliable sump pumps with battery backup and good drainage matter against snowmelt and spring rains, and the village's deep-freeze winters make frozen-pipe protection important, especially in older homes with pipes in exterior walls. Mature trees can send roots into older sewer laterals, calling for hydro jetting and trenchless repair.
The lakeside streets along Lake Mendota · Neighborhoods near the UW campus and University Bay · The historic homes along Edgewood and Shorewood Boulevard · The areas near Blackhawk Country Club · And the homes across Shorewood Hills
Shorewood Hills' fine, older homes reward experience and care, repiping aging galvanized and cast-iron pipe, precise sewer and leak work, softeners, and sump protection for the lakeside setting, all delivered by a plumber who protects your home's character. We bring that with white-glove, on-time service.
Shorewood Hills' older, lakeside homes reward proactive care. Before winter, insulate pipes in exterior walls and unheated spaces and disconnect hoses; before spring, test the sump pump and backup given the high water table. Watch for the rusty water and low pressure that signal aging galvanized pipe, and have mature-tree sewer lines checked for roots.
Call Benjamin Franklin Plumbing® of West Madison at (608) 291-9380 (or (800) 259-7705) anytime, day or night, or book your appointment online. Meet the West Madison team behind every visit. We proudly serve Shorewood Hills and the surrounding west Madison and Dane County area, on time, every time. Learn more on the Benjamin Franklin Plumbing® national brand site.
Learn more about our West Madison-based plumbers.
Book Now
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Amber Mellars
Family of 5 with three daughters, so our water gets a serious workout 😂. We had Benjamin Franklin Plumbing of Intown Atlanta come out to look at our home and help us understand where we could make things more efficient. They gave us some really useful advice, especially around improving our water quality and a few things we’d never even thought about. Friendly, knowledgeable and zero pressure. Really glad we found these guys. We’ll definitely be using them when we’re ready to make some upgrades!
Robert Friedman
We had an amazing experience with Benjamin Franklin Plumbing! We had a bit of an emergency (I'll spare details, was gross) and needed someone out quick to resolve. They came same day and were able to determine pipework hadn't been connected properly during recent work we had done. I'm really glad we found them! Local team, quick to respond, and took great care in our home. Would definitely recommend them!
Cheri Carver
Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.
Kelly Harter
Tyler was helpful, courteous, and efficient. He explained the process in terms we could easily understand and worked with us to find the most convenient time to return to complete the job. We would definitely feel comfortable having him work for us again.
Brenda George
Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!
Cynthia V. Bell
The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.
Gail Irwin
Needed emergency drain unclog- they were so professional when I called! Got someone here in less than an hour! And no crazy “emergency” charge! The plumber was a great guy! Again, professional and courteous! Brynt was very knowledgeable and efficient- fixed us right up! Company vehicle nice and clean, uniforms nice- hope we never need again- who wants plumbing issues?-but if we do, you can bet we will call them again for sure!!!
Brian Doherty
Jason Eckert diagnosed my plumbing leak issue quickly and explained the fix needed, provided an estimate, and quickly completed the job. Good communication, and all around pleasant to deal with. Thanks!
E G
Scott was awesome! Timely, efficient, communicative, & very helpful. He unclogged our bathroom drains and did a great job.
Krystyne Bryan
Angel C was in fact a literal angel. He was extremely kind and professional. Up front about costs and quotes. This was my first time having to hire someone for an home repair and was very nervous about the process but he was amazing. I will definitely be a returning customer ( if I have to be ) and will be requesting Angel! Seriously cannot thank him enough!
Often, yes. Older homes may have galvanized pipe that corrodes and restricts flow, plus aging cast-iron drains. We inspect for rusty water, low pressure, and recurring leaks and recommend repiping honestly, with care for a fine home.
Mature trees send roots into aging sewer laterals, and old cast-iron drains corrode. We camera-inspect, hydro jet, and use trenchless methods to repair or replace them.
It can. The high water table near Lake Mendota raises flood risk, so a sump pump with battery backup and good drainage are important. We assess and install.
Yes. The hard groundwater scales fixtures and water heaters; a softener and filtration protect a fine home's plumbing. We test and size it.
Yes. Around the clock, every day, with the On-Time Guarantee and no after-hours fees.
Your Privacy Choices
© 2026 Benjamin Franklin Franchising SPE LLC. All Rights Reserved.