Benjamin Franklin Plumbing technician helping clients

Code of Ethics

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4.83 (92744 reviews)

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The Benjamin Franklin Plumbing Code of Ethics

At Benjamin Franklin Plumbing, our first priority is our customers’ satisfaction. We make calling a plumber as easy as possible by providing convenient hours and always arriving on time to scheduled appointments. We know plumbing issues can occur at inconvenient times and can be challenging to resolve without plumbing professionals.

Our experienced plumbers are well-known in the area for our professional services and our excellent customer service because our team adheres to a strong code of ethics.

If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed.

  • Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises.
  • Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
  • Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards.
  • Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.
  • Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
  • Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
  • Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect.
  • Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy.
  • Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

Contact Our Reliable Plumbers Today at (800) 259-7705!

At Benjamin Franklin Plumbing, we care about our clients and want them to regain the comfort of their homes. Not only do we provide our clients with the highest level of services, but we also give them peace of mind that our team is reliable. Our plumbers are always on time to scheduled appointments and are ready to help you solve your plumbing issues in one visit. If you need emergency repairs on the weekend or in the evenings, we don’t require overtime charges.

Contact our reliable plumbers today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.83 (92744 reviews)

Cheryl Leslie

I'd like to thank Arthur Ferguson AKA, " Ben Affleck " and his side kick "Corbin" for all the work they did. Dealing with and old house has it's challenges. Arthur was patient, and very informative in explaining what was required in order to resolve the issues. Such a warm and caring person you have working for your company, Benjamin Franklin ! I will definitely recommend him for any upcoming jobs I have. Five Stars for these guys !!

Pam Lilly

Sean did a great job of explaining the leak in our shower and the steps needed to repair it. He was punctual, very helpful and accommodating. We are very pleased with the outcome and would highly recommend him.

Nicholas Jeffers

James and Luke were able to arrive earlier than planned which was very helpful for me. They did a great job. They were quick, friendly, explained what they had to do, and how much it would cost before they did the work. Communication is important to me and I felt like their communication was second to none. I recommend their services to anyone that has plumbing issues!

Mark Stock

Howard was knowledgeable and prompt. They charged nothing for the visit and my estimate- and they were the fastest response I got with their online booking tool. So all good there. The estimate/quote seemed a little high, but if you want fast and reliable- these guys are great!

Kelsey O'Connor

Great experience! They had the ability to send someone out the same day we needed service. Roger called when he was on the way and took the time to explain everything to me while still be efficient! Will continue to use this company for our future needs.

Ken Edwards

Mister D was the most professional and knowledgeable technician I've ever delt with. His ability to explain the requirements of my plumbing options was second to none. I highly recommend him and your company to others. Thank you!

Kelsey Gorman

So grateful we found Benjamin Franklin Plumbing. I noticed a leak under our kitchen sink Friday night, and I called multiple companies who said the earliest they could look at it was Monday. I finally called Benjamin Franklin and they were able to get me an appointment the following morning. Andrew D. communicated his arrival time well, and was so friendly and helpful during the appointment. He quickly figured out the problem and provided transparent, all inclusive pricing. He was even able to address another minor plumbing issue for us while he was here. I will definitely be using them in the future. Thank you!

Sophia Rose

I’ve hired Benjamin Franklin Plumbing twice and both experiences were top-notch. They recently handled a big pipe repair without any mess and at a fair price. Dependable and professional.

Michele Schaeffer

Tyler and Liam came to my house to do a very extensive plumbing job. Pretty much everything in the house. They were here for two days. They were so knowledgeable and thorough. Making sure everything was done correctly and complete. And that was not easy in my house. And they were fun to be around. Thank you guys!

jim bolt

The service was fantastic but the warranty for Rheem is not available for emergency parts on weekends. We had no hot water for 5 days Friday to Tuesday waiting for parts. Word to the wise don't breakdown on a Friday eve. But Logan was great. Maybe Rheem will get them Emergency parts someday on hand.