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Vickery is one of the most distinctive and celebrated communities in Forsyth County — a 214-acre new urbanist development designed around walkable streets, a vibrant town center, and architectural character inspired by Southern cities like Charleston and Savannah. Founded by Hedgewood Homes beginning in 2002, Vickery features a mix of European-inspired and craftsman-style single-family homes, townhomes, and live-work units surrounding Vickery Village, which offers boutique retail, restaurants, and community spaces. The community is served by Forsyth County schools and is minutes from The Collection at Forsyth and Halcyon in Alpharetta.
Vickery’s homes were built primarily between 2002 and 2015, with newer John Wieland townhomes added through the mid-2010s. This puts the community’s earliest homes at the 20-to-25-year mark — the beginning of the first significant plumbing service cycle for most residential systems. Original water heaters from early construction are approaching or past the end of their 10-to-12-year expected service life. Supply line connections under sinks and behind appliances from early 2000s installation are entering the window where proactive replacement is worthwhile.
Vickery’s density and mixed-use character also means plumbing issues in attached townhomes or closely sited homes carry a shared-impact risk. A water heater failure or supply line burst in a townhome affects the unit and potentially adjacent properties. Prompt response and preventive maintenance carry more weight in this type of development than in a standard single-family detached setting.
Forsyth County’s water supply is relatively soft, drawing from Lake Lanier. The primary water quality considerations for Vickery homeowners are disinfection byproducts from chlorination and the trace PFAS compounds detected in Forsyth County’s 2024 water quality report at levels below EPA MCLs. A point-of-use RO system is the most effective residential solution for reducing both at the drinking water tap.
Benjamin Franklin Plumbing® of Alpharetta serves Vickery and surrounding communities throughout Cumming, south Forsyth County, and Alpharetta. Available 24/7 — call (678) 833-2754 or book online. Licensed, background-checked, and drug-tested technicians. If we’re ever late, we pay you $5 for every minute — up to $300.
Learn more about our Alpharetta-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Jonathan Poole
Found Benjamin Franklin Plumbing of Intown Atlanta through our Decatur neighborhood group after some questionable work from another plumber. They are trustworthy and no hassle at all. Exactly what this town needs. You won’t regret calling these guys—they’re awesome!
Andrew Anselmo
Tech were prompt and had the repair done in no time. Very professional and thorough. Explained every option and listened to my questions and concerns. Highly recommend
Cheri Carver
Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.
Kelly Harter
Tyler was helpful, courteous, and efficient. He explained the process in terms we could easily understand and worked with us to find the most convenient time to return to complete the job. We would definitely feel comfortable having him work for us again.
Brenda George
Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!
Cynthia V. Bell
The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.
Gail Irwin
Needed emergency drain unclog- they were so professional when I called! Got someone here in less than an hour! And no crazy “emergency” charge! The plumber was a great guy! Again, professional and courteous! Brynt was very knowledgeable and efficient- fixed us right up! Company vehicle nice and clean, uniforms nice- hope we never need again- who wants plumbing issues?-but if we do, you can bet we will call them again for sure!!!
Brian Doherty
Jason Eckert diagnosed my plumbing leak issue quickly and explained the fix needed, provided an estimate, and quickly completed the job. Good communication, and all around pleasant to deal with. Thanks!
E G
Scott was awesome! Timely, efficient, communicative, & very helpful. He unclogged our bathroom drains and did a great job.
Krystyne Bryan
Angel C was in fact a literal angel. He was extremely kind and professional. Up front about costs and quotes. This was my first time having to hire someone for an home repair and was very nervous about the process but he was amazing. I will definitely be a returning customer ( if I have to be ) and will be requesting Angel! Seriously cannot thank him enough!
A tank water heater installed in 2005 is now approaching 20 years old — well past the 10-to-12-year expected service life. If it hasn’t been replaced yet, it is operating on borrowed time. The most common signs of imminent failure are popping or rumbling sounds during heating cycles, rust-tinged hot water, reduced hot water volume, or any moisture around the base of the unit. If you see any of these, call for an assessment. If the unit is quiet and performing normally, it’s still worth planning a proactive replacement on your schedule rather than reacting to an emergency failure. Spring is one of the better times to plan a replacement.
Yes. Drain cleaning is one of our most common service calls in mixed-use and higher-density communities like Vickery. Kitchen drain blockages from grease and food debris, bathroom drain slowdowns from hair and soap buildup, and main line slowdowns are all regular service items. For simple blockages we use professional mechanical clearing equipment. For recurring or stubborn blockages we use hydrojetting — high-pressure water that scours the interior of the drain line clean rather than just pushing the blockage further down. For any drain issue that doesn’t respond to standard clearing, a sewer camera inspection is the next step to identify whether a structural issue — root intrusion, offset joint, or collapsed section — is contributing to the problem.
Yes. Forsyth County’s water supply from Lake Lanier is relatively soft, which is actually favorable for tankless water heaters — scale buildup on the heat exchanger is less aggressive than in hard water markets. Annual descaling as specified by the manufacturer is still recommended, but Vickery’s water conditions are not particularly hard on tankless systems. We are a Navien NSS certified installer and offer a 10-year parts and labor warranty on Navien tankless installations — one of the only plumbers in the area to offer this level of coverage.
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