Reviews
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The experience from start to finish was excellent, from customer service rep who took my call and scheduled the appointment to Jacob the service technician who completed the hot water heater installation. I was able to same day service on Black Friday. Within 2 hours of my call for help, I had a service technician at my house. Jacob was not only extremely professional and polite but also highly knowledgeable and skilled. Both Jacob and the customer service representative were patient, answered all my questions and they worked with me to get the best deal.
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Travis was very professional got the job done in no time!!! I would definitely recommend him to anyone! The price was very fair and reasonable they not looking to hurt your pockets!
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Brett is so talented. He immediately knew exactly how to proceed to hook up my new stacked washer dryer by Frigidaire which was purchased at Lowe’s online. I needed the hardware for the wall Hot and Cold water replaced. One valve was rusted and needed replacement and the other was found to also need replacement. He first shut off the water outside. I had many questions and he patiently and cheerfully explained each. It was very refreshing to be treated with such kindness and understanding. After everything was repaired he made sure all was working while I started my very first load of laundry. He explained the charges as the final step, carefully reviewing reasons for the charges. I will always request Brett to handle all my plumbing concerns because he is just that skilled. Benjamin Franklin Plumbing of Indianapolis is very lucky to have such a loyal skilled employee! I also am enrolled in their special membership plan paying monthly for reduced prices for my present and future plumbing needs. If you’re not signed up for this benefit, call and sign up!
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Had an unexpected outdoor faucet leak the Friday after Thanksgiving. I was worried about getting someone out before the weekend but they had an opening. The plumber actually came out an hour before appointment time & fixed the leak within a few minutes. He was personable & efficient.
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I am very satisfied with the service I received from Sean and Grayson today!! I've already told 2 of my friends about their service, timeliness and professionalism already. 5 star service
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Great service today for a repair in a rental property's kitchen sink. I was out of town, but Graham let me know he was on his way-then called to discuss the repair and tell me the cost- and then completed the job in an efficient and professional manner. Highly recommend!
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Having to deal with plumbing issues on a holiday is no fun, but Jack came to the rescue. He arrived on time, presented the options for solving our problem, and immediately got to work. Unfortunately, the first method was not successful and he showed us video of the mangled tree roots blocking our line. He then proceeded with the second option using high pressure water. Seeing the before/ after pictures allowed us to feel comfortable that the line was cleared. All this was accomplished before guests arrived! We appreciate Jacks friendly demeanor, work ethic, and time he gave us on Thanksgiving Day.
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We had a broken pipe under our Kitchen sink, and I reached to Benjamin Franklin Plumbing on Thumbtack and no lie within seconds I received a call from them and explained what was going on and to my surprise this was the day before Thanksgiving and the lady advised that they could come out the same day, and that is exactly what they did, Jordan and Bryson were two of the nicest people you could ever meet they were professional and friendly I thought I knew them for years. They repaired the piping and they did not take advantage of me due to the holiday and situation we where in. I would definitely highly recommend this company they are aa company of integrity professional and reliable. I hope I do not need anytime soon but they will be my first and only call. Thank You Jordan and Bryson for the wonderful work you did.
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Ryan was punctual and resolved my drain issue quickly. He also noticed that the pressure from my faucet wasn’t strong and fixed that at no charge. He was friendly and professional. I would highly recommend Benjamin Franklin Plumbing.
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replaced old valve on cold water line to water heater. Did an excellent job getting old valve off and new one installed. Very professional job. Would highly recommend Ben Franklin Plumbing, as they do excellent work and explain cost up front.
