"John was great"
"John was super professional and friendly! Very straight to the point and did all he could to help us."
- Justin P.
"My annual preventative maintenance went great. Matt serviced my water heater, inspected my other plumbing, and gave me good, honest advice with some suggestions for future maintenance. Matt, like ..."
- Mike B
"Awesome work by Michael T."
"Michael T. came and installed a gas line. He was easy to talk to and did great work. He explained everything I had questions about and was very thorough."
- Brandon S.
"Excellent from start to finish"
"My experience with Benjamin Franklin Plumbing was excellent! The receptionist, Rochelle, was very courteous and helpful. The technician, Preston, was outstanding! He contacted me prior to arrival. He ..."
- Nancy H.
"Cory worked on our master bathroom. He was just amazing. Did not rush, double checked all the new fixtures, and took the time to walk me through the options and the process. Great service, and that is ..."
- Denzil D.
"We had our septic backed up coming out of the toilets, tubs, and the shower. Cory was called out to help and figured out what the problem could be before even coming into the house with the pipe ..."
- Samantha M.
"Experience = Satisfied Client"
"I used Benjamin Franklin Plumbing for the installation of a new water heater. When it later developed operating issues that seemed unresolvable, I was ready to ditch the system and make the conversion ..."
- Janet L.
"Leak under refrigerator fixed"
"Tim was just at my house repairing a leak under my refrigerator and did a fantastic job. He thoroughly explained the problem and resolved it all. Thank you so much!"
- Ann S.
"Best experience ever and I'm 75 years old"
"Jack and Kendra had to unplug my toilets, shower, and tub with hydro jetting. They also fixed both toilets and my home is up and running and absolutely perfect. These two were so professional in their ..."
- Nancy E.
"family oriented and made me feel like I belonged here"
I wouldn’t be as successful as I am today if it wasn’t for commitment and patience of the company to allow me to grow and maximize my potential.
- Dennis H.
"They value family above all else"
One of the things I like about this company is they are very flexible and care about my personal life. As a co-parent with my 9-year-old son, they’ve always made sure I have the time I need with him, and they value family above all else.
- Logan H.
"great work life balance"
We have great work life balance... The best part is getting to meet all the customers when they are in their time of need and being able to help them solve their plumbing problems.
- Kelsey C.
"Gives Me the Room to Grow"
I love the way Benjamin Franklin Plumbing gives me the room to grow. I can move up with the company and really show my skill set.
- Michael Z.
"Efficient, courteous, knowledgeable, and honest."
"We had a leak and slow running drain. They were great! They got here on time, diagnosed the problem, and fixed the leak and slow running drain. They were prompt, neat, and explained everything in a ..."
- Marcella L.
"Quick and easy"
"Jack was very helpful and knowledgeable and was able to discover what was causing a loss of water pressure to our lavatory cistern in a very short amount of time. The call was timely and the cost ..."
- Kevin R.
"two very happy customers"
"Our recent experience with Lamar at Benjamin Franklin Plumbing resulted in two very happy customers. We had a really complicated plumbing issue that was far from clear as to what the problem actually ..."
- Beverly N.
"Excellent service & very professional....... was very pleased!!"
"We purchased a new kitchen faucet and needed to have it installed. Your tech came out on time, completed excellent service, and was very professional! We wanted to say a big thank you and will be ..."
- Bobby H.
"Definitely a 5-star company"
"We very recently had some extensive work at Sunset Lake Condominiums. The entire septic system had to be replaced. The services we received were exceptional from start to finish. The people that ..."
- Kate H.
"From the time I called and spoke with the customer service agent to the end of the technician's time at my house, it was a great experience. Everyone was professional, courteous, and knowledgeable. ..."
- Ivonne H.
"Excellent Service from Daniel"
"Daniel made sure the job was done in a proper and professional manner. He is an asset to your company. Really appreciated his help with the issue in our home!"
- Duncan H.
"Cristi is professional, patient, and competent. Keep him!"
"Cristi was the plumber who fixed my problems. He was fantastic. Cristi was extremely professional. He was friendly, very knowledgeable, very patient with me, and very competent. He is a strong asset ..."
- Bob G.
"All of your plumbing problems will be solved"
"Exceptional service delivery. Richard provided first rate installation and follow up. This is the first time a plumber has taken the time to explain our plumbing problems and solutions, and then ..."
- Richard J.
"Shade is the best!"
"In my many years, I have experienced dedicated artisans doing jobs for me. Shade Adkins tops my list of dedicated, diligent, skilled plumbers I have had doing a job for me! His attention to detail - ..."
- Fred S.
"Hard worker and Kind"
"Thank you Bill for doing such great work. Not only was the work excellent, but you took the time to explain everything that was going on."
- Mira A.
"I'm very pleased with the company in general, and specifically with Matthew H., the technician that came to my house today. We had a back flow test performed, and he explained to me what the procedure ..."
- Jerry D.
"Professional, friendly and efficient."
"Blain did a great job for us on December 8,2020. He was professional, friendly and efficient. Will definitely use Benjamin again and will ask for Blain. Thanks!"
- Judy F.
"Hot Water Heater"
"I'd like to thank the Berea Ben Franklin plumbing technicians for helping to diagnose what could have been a significant basement flooding issue as my original hot water heater was showing signs of ..."
- Robert C.
"John and Logan did a great job removing my old water heater (with no mess) and replacing it quickly with a new one. After the installation they also looked to see if there were any other plumbing ..."
- Ken D.
"Friendly, Knowledgeable, and Professional"
"Benjamin Franklin was able to see us quickly, which I was very thankful for. Devin (on one day for the plumbing) and Corey (the next day for the gas), both did a great job in explaining in detail ..."
- Rhonda H.
"Thank you Bill & Thomas for such an excellent service yesterday. (Same day service, I might add!!). These guys were awesome, they had to repair a leak in the concrete slab located in our living room. ..."
- GARFIELD B.
"Chris did a great job!"
- Rory S.
"Fixed my leaking pipe"
"I called Benjamin Franklin Plumbing as I had a leaking water line that I could not fix myself. Pedro called me 30 minutes before arriving. He represented himself well and gave me a fair quote. Pedro ..."
- Andrew A.
"Awesome kitchen faucet repair"
"I had a Dorn Bracht (german and expensive) facet that needed repair. The repair kit must have had 25+ small parts. It was clearly a jigsaw puzzle. Steve was super patient - even went to the hardware ..."
- Teresa S.
"My mom needed her water softener looked at and Don Harris came out to check it out. He was polite, professional, explained exactly what the issue was, walked us through what he was going to do. He was ..."
- Collette A.
"Finally found my permanent local plumber"
"I had an immediate water issue underneath my recently purchased home. Not only was this company able to get someone out immediately, but Jamie Corley explained the issues, showed me the cause, and ..."
- Zachary L.
"The best of the best"
"My first encounter with Ben Franklin was very positive. I needed help with my shower and Mike came out. He was very kind, thorough, and took the time to explain things to me. He showed me where all my ..."
- Julia M.
"I love Benjamin Franklin Plumbing!"
"Corey took care of replacing both water valves for my washer connection. He was prompt and very courteous!"
- Donna C.
"Pleasant and efficient."
Robert did a great job installing a utility sink and replacing pipes in addition to repairing a faucet and leak in the powder room. Pleasant and efficient. He stayed with the work until it was complete.
- Albert L.
"Great Service! Went above and beyond!"
"I requested a service to replace an outdoor faucet. Juan and Bruin were my technicians. They quickly were able to fix my current issue, and they also answered several other plumbing questions that I ..."
- Andrew F.
"Scott was my hero today."
My technician was great. He explained what he was doing and what was wrong. He even checked out the other toilet & said it worked. He did recommend new toilets as these are over 30 years old. Scott was my hero today.
- PJ C.
"Friendly and fixed everything so fast"
Ryan Faulk was my technician. He was very friendly and he fixed everything so fast! Highly recommend him as your technician :)
- John P.
"Bob Scott does it with a smile!"
"Awesome service. Bob couldn’t have been nicer or easier to communicate with. He went out of his way to make sure we were happy! Thanks, Bob Scott. You made a bad situation bearable!"
- Lisa M.
"AWESOME SERVICE AWESOME COMPANY"
We needed some additional work done to update our toilets and my husband specifically requested Eric as he did such an awesome job the first time!
- Mike and Kathy D.
"Life it so much better with a hot shower."
"Last week we had to have our hot water heater replaced. Your plumber Bill Harrison did a professional job, and worked long and hard to finish the job. While he was here, he also put in a new expansion ..."
- Walter E. Hickman
"Chris and his crew were very professional through the rain and the mud. All of my questions were answered without issue and they left the project area in good repair. I have already gotten another ..."
- Glenn Haskell
"Replace toilet flange"
"Andrew Avis is an awesome plumber, I’ve been using BFP for 15 years and all their techs are great but Andrew is top notch. His professionalism and knowledge make It a pleasant experience and he left ..."
- Rex Johnson
"Jason, The tech who came out to give me a quote was extremely kind! I sadly don't have good credit nor did I have the money to get a new water heater. This wonderful company answered my prayers today! ..."
- Alexander Manlove
"Ben Franklin plumbing is the best and very reasonable to boot! Each time I have been impressed with the quality of technicians who come to my home. One such technician was Forrest Grant. He was very ..."
"I call your Benjamin Franklin plumbing on Friday and got an appointment for that Monday and they said someone would be between 8 and noon. On that Monday Adam Reeves called 30 minutes before he showed ..."
- Todd Lee Stark
"Can't say enough good things about this experience"
"Richard was outstanding in every way. Prompt, courteous and went out of his way to be helpful. Explained what he was doing and how to operate the equipment in a very easy-to-understand manner. Can't ..."
- Kathy Buchanan
"Professional, on time & precise."
I was very impressed with their knowledge of my steam heat system. They are definitely my “go to” for all my future concerns. Professional, on time & precise.
- Susan R.
"Ben Franklin Plumbing has excellent employees"
Ten minutes later the leak was fixed and has not leaked since. Mr. Moore was very pleasant and obviously knew exactly how to stop the leak. We were both pleased with his work and will call your company and ask for him should we need a plumber again.
- John Fred McDuff
"Fixed our issues quickly"
Being a first time homeowner my basement has about 5 inches of water in it when I came home from work. I called at 8pm and there was a technician at my house within 30 minutes to 45 minutes. Fixed our issues quickly, gave us tips to look into and was incre
- Thea Edwards
"Chrissy and Rich worked diligently all day to make sure my water was restored. They were both very courteous and respectful of my home."
Chrissy and Rich worked diligently all day to make sure my water was restored. They were both very courteous and respectful of my home. Everything was cleaned up as if they had never been here.
- Ronald R.
"He explained everything!"
He took the time to answer all of my questions and address all of my concerns. Mike was respectful and he left the area clean. He did a great job!
"Very pleased with professionalism"
Very pleased with professionalism today provided by Benjamin Franklin Plumbing. My appointment was made late yesterday afternoon and the plumber was here at the beginning of the 12-4 window today.
"Called the night before and came the next morning"
Called the night before and came the next morning and fixed my hot water heater the same day! I was very pleased with the quick turnaround and was very happy with my service!
"Professional, courteous, did a great job"
Professional, courteous, did a great job, offered ideas and suggestions to help keep the drain from clogging again.
"Offered a very competitive price with different options"
Very informative. Offered a very competitive price with different options. No pressure sales.
On time!! Professional, knowledgeable, did not rush through their work. Definitely recommend these guys.
"They come when they say they will"
They come when they say they will, are always clean and professional. Donny T. cleared my clogged shower drain in a few minutes and we were on our way. Great service, I'd recommend them to anyone.
They were very prompt in both scheduling the appointment and arrival time. Sean was friendly and enjoyable to work with. He did a good job of getting a stubborn tub drain cleared.