Named Forbes' Top Ranked Plumbing Company of 2024!
Urbana is the charming seat of Champaign County, a historic small city north of Springfield, known for its handsome courthouse square, tree-lined streets, and surrounding farmland. As the other namesake of our franchise, Urbana is a community we know well, and Benjamin Franklin Plumbing® of Springfield and Urbana is the on-time team residents trust.
We carry a name trusted nationwide, Forbes' Top Ranked Plumbing Company of 2024, and the people answering your call are your neighbors. We're The Punctual Plumber, and we back it with a promise: if there's any delay, it's you we pay, $5 a minute up to $300.
Every Urbana home has access to our full range of plumbing services. The menu is the same across our entire Clark and Champaign County service area, and each service links to the national brand page with full details:
Urbana draws its water from municipal wells tapping the region's hard groundwater, so water softeners and iron filtration are frequently requested to protect water heaters, fixtures, and appliances from scale. As a historic small city, Urbana has many older homes near its downtown and courthouse square that may carry aging galvanized pipe, cast-iron drains, and lead-era service lines, making repiping and drain work common.
Like all of west-central Ohio, Urbana's cold winters make frozen-pipe protection important, and its full-basement homes need reliable sump pumps with battery backup against snowmelt and spring rains. The city's mature trees send roots into aging sewer laterals, properties on the rural edges rely on private wells and septic, and Urbana's businesses rely on dependable commercial plumbing.
The historic neighborhoods around Monument Square and the courthouse · The established homes along Scioto and Miami Streets · The areas near Urbana University and Melvin Miller Park · Rural-edge properties toward the countryside · And the homes and businesses across Urbana
As our second namesake city, Urbana is a community we know well, softeners for the hard water, repiping and sewer-root work for the historic homes, sump pumps and frozen-pipe protection for the season, and well service for rural-edge properties. Our stocked trucks resolve most calls on the first visit, on time and guaranteed.
Urbana's seasons set the schedule. Before winter, insulate exposed pipes, especially in older homes, and disconnect hoses; before spring, test the sump pump and its backup. Watch for the rusty water and low pressure that signal aging galvanized pipe, flush the water heater yearly for the hard water, and have older sewer lines checked for roots.
Call Benjamin Franklin Plumbing® of Springfield and Urbana at (937) 240-1192 (or (800) 259-7705) anytime, day or night, or book your appointment online. Meet the Springfield and Urbana team behind every visit. We proudly serve Urbana and the surrounding Clark and Champaign County area, on time, every time. Learn more on the Benjamin Franklin Plumbing® national brand site.
Learn more about our Springfield and Urbana-based plumbers.
Book Now
When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Amber Mellars
Family of 5 with three daughters, so our water gets a serious workout 😂. We had Benjamin Franklin Plumbing of Intown Atlanta come out to look at our home and help us understand where we could make things more efficient. They gave us some really useful advice, especially around improving our water quality and a few things we’d never even thought about. Friendly, knowledgeable and zero pressure. Really glad we found these guys. We’ll definitely be using them when we’re ready to make some upgrades!
Robert Friedman
We had an amazing experience with Benjamin Franklin Plumbing! We had a bit of an emergency (I'll spare details, was gross) and needed someone out quick to resolve. They came same day and were able to determine pipework hadn't been connected properly during recent work we had done. I'm really glad we found them! Local team, quick to respond, and took great care in our home. Would definitely recommend them!
Cheri Carver
Keith came promptly, worked quickly but we paid $709 for a water shutoff, and a small piece of PVC pipe under our sink that took 40 minutes to do. $210 of that was because it was an emergency visit.
Kelly Harter
Tyler was helpful, courteous, and efficient. He explained the process in terms we could easily understand and worked with us to find the most convenient time to return to complete the job. We would definitely feel comfortable having him work for us again.
Brenda George
Chase was exceptional!! Jared was so helpful as well!! This company came out to check our heating and cooling systems, clean our hot water heater, and patiently answered a bunch of our plumbing and duct-cleaning questions. As owners of an aging home, we truly trust them and deeply value their expert opinions on what updates we need. The level of professionalism cannot be surpassed! From wearing booties so they don’t drag dirt into the house to sending texts with pictures of the technicians before they arrive, every detail made us feel safe and cared for. We trust them completely with our home, will definitely continue doing business with them, and are already recommending them to all our friends. They are simply the best in the area!
Cynthia V. Bell
The service was timely and professional. I really appreciate that Chuck treated my home with respect. He not only wiped his feet, but he put on booties to protect my floors. He did a thorough inspection before he gave me the estimate for the service needed. Because of his courteous explanation of what was needed to get the job done correctly, I would highly recommend him.
Gail Irwin
Needed emergency drain unclog- they were so professional when I called! Got someone here in less than an hour! And no crazy “emergency” charge! The plumber was a great guy! Again, professional and courteous! Brynt was very knowledgeable and efficient- fixed us right up! Company vehicle nice and clean, uniforms nice- hope we never need again- who wants plumbing issues?-but if we do, you can bet we will call them again for sure!!!
Brian Doherty
Jason Eckert diagnosed my plumbing leak issue quickly and explained the fix needed, provided an estimate, and quickly completed the job. Good communication, and all around pleasant to deal with. Thanks!
E G
Scott was awesome! Timely, efficient, communicative, & very helpful. He unclogged our bathroom drains and did a great job.
Krystyne Bryan
Angel C was in fact a literal angel. He was extremely kind and professional. Up front about costs and quotes. This was my first time having to hire someone for an home repair and was very nervous about the process but he was amazing. I will definitely be a returning customer ( if I have to be ) and will be requesting Angel! Seriously cannot thank him enough!
Often, yes. Older homes near downtown may have galvanized pipe, cast-iron drains, and lead-era service lines. We inspect for rusty water, low pressure, and recurring leaks and recommend repiping honestly, with care for an older home.
Yes. Urbana's well water is hard; a softener and iron filtration protect your plumbing and improve quality. We test and size it.
A sump pump with battery backup, good drainage, and a backwater valve guard against snowmelt and spring rains. We assess and install.
Yes. Many properties outside town are on private wells and septic; we service well pumps, pressure tanks, treatment, and septic-aware drains.
Yes, our emergency plumbers answer 24/7, every day, with the On-Time Guarantee and no after-hours fees.
Your Privacy Choices
© 2026 Benjamin Franklin Franchising SPE LLC. All Rights Reserved.