Connect With Benjamin Franklin Plumbing® of North Metro
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You Can Count on the
At Benjamin Franklin Plumbing® of North Metro, we care about your convenience. We know what plumbing issues are inconvenient you and your family, so we use our expertise to help you. We provide homeowners and businesses with fast and reliable plumbing services. We don’t consider our job done until you’re happy with our services, so we back up our work with a 100% customer satisfaction.
Our plumbers serve residents in Andover, White Bear Lake, Lino Lakes, Forest Lake, Hugo, Ham Lake, and other local cities. If there's any delay, it's you we pay!
Contact Benjamin Franklin Plumbing® of North Metro online or call us at (651) 400-8590!
Ben Franklin responded quickly to my sewer line emergency. They were out same day; allowed me to sign up for a discount on the work through membership (even though I hadn’t done business with them before). They were very transparent with explaining the whole process. I ended up needing a patch repair for my sewer line; which they completely the next day. Super happy with Sergio and the team. Thanks for getting my drainage line back up and running quickly!
Excellent service! Cannot recommend them enough. Aaron was our technician for our bathroom remodel. He was extremely knowledgeable, polite and did a fantastic job! He really did go above and beyond expectations. He was patient while we had to troubleshoot a couple things and never made me feel rushed in the process. We are so pleased with the service, communication and all around experience. Will be using Benjamin Franklin plumbing again for all plumbing needs!
Jonathan was very professional and great to work with. He understood my problem and worked with me to try to fix it. I would recommend him to anyone that asked about their plumbing needs. 5/12/2025. Had Nick at my house today. Very pleased with the results. He is professional and knows his stuff. Thanks Nick.
Just had a sewer backup in our home on the evening of Mother’s Day. Steven was WONDERFUL!! I cannot say enough good things about Benjamin Franklin and especially Steven. Right from the beginning, even the dispatcher was very pleasant and made a stressful situation better. Super quick, knowledgeable and thorough all around. Don’t hesitate to call these guys if you’re in need. You’ll be in great hands.
I had an amazing experience with the company as a whole. Kyle diagnosed my problem and he was very professional and trustworthy. The whole team worked extremely hard and were just happy to help. It is hard to find people like this now a days.
Joseph was very friendly and knew what he was doing. He was telling me I think almost everything that he did on my shower. He was just very nice. I will definitely call him again.
I am in the process of selling my house and needed to get some plumbing work done that resulted from the inspection. Mario was very professional, and helped to quickly diagnose the problems. We ended up replacing two bathroom faucets, and a sink. He was very patient When we ran a little short on time. would definitely book again! Updating my review to include the excellent service I have received at my new house! I needed to get a new water heater and Eddie's service and answering of my questions was impeccable. I also, unfortunately, had a sewage back up in my house. David came out and was so friendly and reassuring as we tried to identify where the problem was. A couple days later Demetrius and Isaiah came out and remedied the issue.
I had an issue with my boiler. (May 2025) My thermostat was saying the heat was on, but the radiators were ice cold. I called and left a message with Ferrell brothers on an early Sunday morning. Within half an hour Randy called me and patiently and professionally troubleshot the problem. He saved me a 200 dollar service call. This company is dedicated to their customers. I would highly recommend their product and services . Kelly Livingston
Water heater of 23 years finally died! We decided to pull the plug and have a tankless-on demand unit installed. This is where Jamie comes in and he did a fantastic/professional job. Very thorough and explained it all! Very happy customer 😃
They came the same day I called even though it was nothing urgent. Just a consult on how to go about putting in a drain for my pool into the sewer line. After exchanging several ideas and given a couple quoted options, I decided on the best option and they were there a few days later. It took about 6 hours. Ethan and Sergio were very thorough and considerate of my opinion when slight adjustments had to be made. Extremely happy with the results and even happier that they will be following up with a custom removable drain pipe from the sand filter to the drain so I don’t have to use a rubber hose anymore and make winterizing easier. They went the extra mile and it’s much appreciated! Thank you!
With the Benjamin Franklin Plumbing team, you get the best of both worlds—local licensed plumbers backed by a trusted national service. Because all of our locations are independently owned and operated, we live and work in the communities we serve.
As a result, our owners and their employees are more committed to providing excellent experiences and helping out our neighbors. We hire talent right from the community, boosting the local economy by keeping dollars in our own backyard. That's worth being proud of.
Mike M.
Master Plumber & General Manager
Residence/Hometown: North Branch
Years with Benjamin Franklin Plumbing: 22 years
Education/Certifications: Licensed Master Plumber, Well License, Farmer
With 22 years of experience at Benjamin Franklin Plumbing, Mike is known for his integrity, strong work ethic, and dedication to doing the job right. He holds a Master Plumber license and a Well License, and has proudly owned and operated a local business since 1989. Bringing the reliability and determination of a farmer to his trade, he consistently delivers quality service to every customer.
What I like most about my job:
"Every day is a new adventure of solving problems."
Outside of Work:
Mike is an avid golfer. Outdoors is in his blood—he has a deep love for nature and enjoys spending as much time outside as possible.
Fun Fact:
He’s just as handy in the garden as he is with a wrench!
Joe A.
Service Plumber
Residence/Hometown: Isanti
Years with Benjamin Franklin Plumbing: Over 15 years
Education/Certifications: Registered Plumber
With over 15 years of experience at Benjamin Franklin Plumbing, Joe has honed his skills and knowledge to become a trusted expert in the plumbing field. His wealth of experience ensures he approaches each project with efficiency and attention to detail, delivering reliable service to every customer.
What I like most about my job:
"I’ve always enjoyed working with my hands and building things. Plumbing lets me do that every day while helping people at the same time—it’s a win-win."
Outside of Work:
Joe enjoys spending time at his cabin and visiting with his son’s family, cherishing the opportunity to unwind and make lasting memories
Wesley
Service Plumber
Residence/Hometown: Isanti
Years with Benjamin Franklin Plumbing: Over 3 years
Education/Certifications: Registered Plumber
Wesley has been a valuable member of the Benjamin Franklin Plumbing team for over three years. As a plumber, he brings skill, focus, and a strong commitment to quality workmanship on every job. Whether it's a routine service call or a complex repair, Wesley is always ready to get the job done right.
What I like most about my job:
"I like being able to solve problems for people and bring peace of mind to their homes. Plumbing issues can be stressful, and it's rewarding to be the one who can fix it and make their day better."
Outside of Work:
Wesley is an avid outdoorsman who enjoys golfing, fishing, and hunting in his free time.
Brandon
Service Plumber
Residence/Hometown: North Branch
Years with Benjamin Franklin Plumbing: Over 3 years
Education/Certifications: Registered Plumber
Brandon has been part of the Benjamin Franklin Plumbing team for over three years. As a registered plumber, he approaches every job with precision, care, and a focus on delivering excellent service. Whether he's tackling a repair or working on an installation, Brandon is committed to getting the job done right the first time.
What I like most about my job:
"I like seeing the results of my work and knowing I made someone’s day easier by fixing a problem they couldn’t solve on their own."
Outside of Work:
When he's not out in the field, Brandon enjoys golfing, fishing, and playing poker. He loves a good challenge—on the job and at the card table!
Brian
Office Assistant
Residence/Hometown: North Branch
Years with Benjamin Franklin Plumbing: Over 8 years
Brian has been an essential part of the Benjamin Franklin Plumbing team for over 8 years, offering valuable experience and dedication to every project he works on. Known for his strong work ethic and positive attitude, Brian is proud to be part of a company that values its employees.
What I like most about my job:
"Good company to work for."
Outside of Work:
Brian enjoys spending time outdoors, traveling, and hanging out with friends. He values his downtime and enjoys making the most of it.
Fun Fact:
Brian is a proud grandfather and is excited to welcome another grandchild into the family soon!
Kim
Warehouse Manager
Residence/Hometown: North Branch (Born & Raised in St. Paul)
Years with Benjamin Franklin Plumbing: 6 years
Education/Certifications: Business College
Kim has been with Benjamin Franklin Plumbing for 6 years and currently serves as the Warehouse Manager. With a background in business and a keen eye for organization, she keeps everything running smoothly behind the scenes, ensuring the team has the right tools and supplies to succeed.
What I like most about my job:
"I enjoy the variety in my work and the great team I get to collaborate with every day."
Outside of Work:
Kim is active in her church and enjoys hobbies like crocheting, sewing, and spending time outdoors.
Fun Fact:
Kim is a proud owner of 18 pairs of “limited edition” Crocs (and counting!). She’s also the proud owner of the shop dog, Lucy, who brings joy to everyone at work.
Jenelle
Office Manager
Residence/Hometown: Rush City (Born in Bozeman, MT)
Years with Benjamin Franklin Plumbing: Over 3 years
Education/Certifications: Bachelor’s Degree
Jenelle has been with Benjamin Franklin Plumbing for over 3 years, bringing her organizational and marketing skills to the team. She plays a key role in supporting daily operations and ensuring that the company runs smoothly. With a passion for helping both customers and her team, Jenelle thrives in her role and is dedicated to making sure everything is in order.
What I like most about my job:
"I enjoy the opportunity to network with industry professionals, build relationships with clients, and create valuable connections that help our company grow."
Outside of Work:
Jenelle loves spending time at home with her boyfriend, son, and two kittens. Together, they enjoy bonfires, camping, exploring state and national parks, attending concerts, thrift shopping, and watching her son’s baseball games.
Fun Fact:
Jenelle is a houseplant enthusiast, with 18 plants at the office and a “jungle” of over 50 pots at home!
