Benjamin Franklin Plumbing® of West Richmond offers emergency repairs, system installation, preventative maintenance and tune ups throughout New Kent County, VA. Whether you need professional drain cleaning, have a sump pump that needs repair, or are planning installation of a water treatment system, our team is knowledgeable, experienced and reliable. And if an unforeseen emergency arises, we are ready to help with emergency plumbing services available 24 hours a day, 7 days a week.
We service all of New Kent County, VA, including:
Contact our New Kent County plumbing experts today to schedule an appointment at (804) 258-4270!
Learn more about our West Richmond-based plumbers.
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When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Kathryn King
We had a great experience with Patrick. He was professional, knowledgeable, and took the time to answer all of our questions. He also performed a very thorough safety inspection, which helped identify a potential issue that we were unaware of. Thankfully, he was able to address and resolve the problem right away. We truly appreciate his attention to detail, thoroughness, and commitment to making sure everything was safe and working properly. We highly recommend his services.
Jessica Taschler
Brian was fantastic and answered all of our questions thoroughly and patiently. He took his time explaining everything that he was doing and the process to fix our issue. He then made sure we had the next steps of our service set up promptly based on our schedule.
Brian T.
Patient and persistent with unexpected garage drains for winter vehicle snow melt. Hardest part was removing the “grates” and then 20 years of sludge vacuumed out. Appreciated the patience and comittment to figuring it out.
Noel Emmons
Eddison C. was our tech for our clinic in Boca Raton. He did a superb job. We were approached by a competitor who wanted us to buy a new toilet. Eddison assessed the issues with our toilet and suggested a rebuild. Not only would it solve the problem immediately with our toilet constantly running,, low pressure flushing, etc. but it would save money. I approved the service and he started right away. It took him 30 minutes and our problem was solved. He was very professional and kind. I highly recommend Eddison C. and his services. Thank you!
marilyn graham
11-09-2026 11 am Parker had three projects today, 1. Install a new valve and show controller, 2. Install a new outdoor faucet using the piping from the kitchen sink, 3. Check for leaks from an upstairs bath room bathtub, that appeared to be leaking into the downstairs shower ceiling, no leaks whatsoever were located, there was however a rather shriveled up rodent. At 4:30 pm he was ready to leave. He is a wonderful person, extremely polite and knows his trade. The new valve wasn’t as easy a replacement as imagined but he rose to the occasion and the shower now works as I’d wished. I would be very happy to recommend him to anyone who has plumbing issues. Thank you so much Parker, and Benjamin Franklin Plumbing. Marilyn G
Lemair Phipps
Grant and Oscar were the installers of our new gas water heater in garage area. They were very polite, friendly, professional, and thorough. Great team! Recommended information on maintenance , answered all questions and even offered to help with moving items back. It was an absolute pleasure having them. We are thankful that the situation wasn’t worse and grateful the problem was resolved the next day.
Jay Gonzalez
My mother could not stop bragging about Michael on how attentive to detail he was, he pulled the sink apart and cleaned up the tubes and made sure the drain was not longer clogged up. Sent us a video of the work performed. Very satisfied! Thank you Michael and Rebecca for a great service and the staff at Benjamin Plumbing!
Jean Ruth
Johne was great. And Brian. Both got to my place and diligently worked Very hard. Very kind and friendly and helpful. They didn’t leave until they knew everything was working correctly and efficiently. You can be proud of them as employees of your company. Thank you for the great service.
Miles Layng
Logan found a small leak in our boiler that he repaired. He also had to replace a value and some piping. Saved us from a big problem later on. We have found both Logan and Ethan to be very responsive with our plumbing and heating issues. They explain the issues clearly and give us estimates that are fair. We are extremely pleased with their service and we will recommend them to anyone.
Terrie Edwards-Lee
Chase’s services were great! He was efficient and addressed a concern that we had months ago that never got resolved. Prayerfully, the replacement of our expansion tank took care of the issue with hopes of no further problems in the future.
To keep your water heater running smoothly in New Kent County, it’s a good idea to flush the tank once a year to clear out sediment, especially if your area has hard water. Check the pressure relief valve, inspect for rust or leaks, and make sure the thermostat is set to a safe temperature (usually around 120°F). Regular maintenance helps extend the life of your unit and keeps your hot water flowing efficiently. For peace of mind, consider scheduling a professional inspection with a local plumber.
If your water pressure suddenly drops or only affects certain fixtures in your New Kent County home, it could be a sign of a clogged pipe, leak, or a problem with your water supply. Try cleaning faucet aerators first, but if the issue persists, it’s best to call a licensed plumber in New Kent County to diagnose and fix the problem before it gets worse.
We are available 24/7 to take your call for emergencies. Our appointment hours are listed above.
For most homes in New Kent County, scheduling professional drain cleaning once a year helps prevent clogs, odors, and costly backups. If your property has older pipes, large trees nearby, or frequent slow drains, you may need service more often. Regular maintenance keeps your plumbing flowing smoothly and protects your home from unexpected issues.
We work built relationships with several lenders to ensure our customers are able to restore functionality in their homes. Ask your technician about your financing options.
Yes! Upgrading to low-flow toilets, water-saving showerheads, and high-efficiency faucets can significantly reduce water use in your New Kent County home. You can also install smart leak detectors and tankless water heaters for added efficiency. A local plumber can recommend the best options based on your home’s setup and water usage habits.
Older homes in New Kent County often face plumbing issues like corroded or outdated pipes, low water pressure, and frequent leaks. You might also encounter problems with old fixtures, sewer line deterioration, or poor drainage. A professional inspection can help identify hidden issues and recommend upgrades to keep your plumbing system safe and efficient.
To get your plumbing ready for winter in New Kent County, start by insulating exposed pipes, especially in unheated areas like basements and garages. Disconnect outdoor hoses, shut off exterior water lines, and check your water heater for optimal performance. It’s also smart to know where your main shut-off valve is in case of a frozen pipe emergency.
Signs of a damaged sewer line in your home include frequent drain clogs, foul odors, soggy spots in your yard, and gurgling sounds from your toilets or drains.
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