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Excellent service. Very personable, professional, and efficient! I would definitely use them again, and highly recommend! They took a look, made a prediction of the challenge, and were right on track. They were in and out very quickly, even with taking time to make sure everything was wiped down and left better than when they arrived.
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Great communication was on time. Friendly and took time to explain the issue and choices for how to fix it. Attentive to not making a mess and cleaning up. A bit on the pricey side but when you can't use your kitchen since you'll pay. Would recommend in an emergency but for regular plumbing issues local would probably cost less.
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The team that complete a complete re-piping of my home was punctual and professional. They kept my home tidy and answered all of my questions. Additionally, the office staff was great to communicate with. This was an excellent experience for me! Highly recommend this group!
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I called them yesterday and Travis came out this morning. He knew my issue in 2 minutes, ran to the shop to get the parts needed and replaced my garbage disposal in a professional and timely way! He noticed a leak in my RO system and fixed that as well. Very kind and appreciate that customer service. I used another plumber in town for a separate issue earlier this year....paid them a lot of money and it took 4 trips. Needless to say I will be calling Ben Franklin in the future if needed and refer them to my friends. Thank you for the quick fix and amazing service!
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We have used this company for both big and small jobs and they never disappoint! Exceptional work ethic and skills and they leave my home very tidy! Aaron is always prompt, friendly and my four legged kids love him too. Aaron has integrity and I have never had any $$ surprises. This company stands behind its work!!!
