Our Services
Water Line Services
A home’s water heater, its appliances, and every faucet are only as good as the water line that supplies them with clean water. Sometimes in our area, it doesn’t take much to disrupt that; some corrosion or a blockage, or even a minor leak, is enough to put the entire plumbing system in jeopardy.
The trouble with a main water line is you do not always spot it immediately since the majority of it is out of sight underground. The first indication may be an unexplained jump in your water bill, dampness in the yard, or a shift in pressure.
That is where Benjamin Franklin Plumbing Triad comes in. We will put right any such problems with the inspection, repair and replacement work required to stave off more damage. Our aim is to give you the reliable water flow one ought to have from the system.
We have seen our share of compromised lines at Benjamin Franklin Plumbing and are well versed in what to look for. A rusty tint to the water, odd noises from the pipes, uneven pressure or higher than normal consumption are all red flags. You should also be on the alert for:
And as for the main line itself, while a clogged fixture is typically a sewer matter, a loss of pressure across the house means it is time for an inspection.
What we do depends on the cause and severity of the failure. An isolated leak can often be mended without upsetting the entire pipe. But if we come across a burst section, bad corrosion or recurring leaks, replacing the main is the better long-term option. In some cases tree root intrusion calls for a new line; in older neighborhoods roots will find any weakness in the underground piping and cause their share of blockages.
You have to be prepared for the sort of problems an older home can throw up. We have come across our share of galvanized plumbing in historic neighborhoods such as Ardmore and the West End that is well past its useful life. A thorough inspection will tell us whether the matter is one of containment or if a full replacement is called for to avoid any headaches down the road.
The clay soils of the Piedmont hold moisture and the wet-dry cycle changes the environment around your plumbing, not to mention the stress from settlement and landscaping.
The weather is a factor too. With 11 inches of rain a season and temperatures ranging from 32°F in winter to 87°F in the summer, the elements take their toll. Freezing can be hard on the mains and a heavy downpour can hide an underground leak in plain sight. Just last January, during a freeze, Winston-Salem/Forsyth County Utilities were called in for a number of emergencies, a major public break among them.
You need to know if a break is in the public main or on private property. According to Winston-Salem/Forsyth County Utilities, they are responsible for the street side. Anything on the owner’s side is his or her responsibility. In the event of a suspected municipal emergency, CityLink can be reached to send out crews. The utility will shut off the water at the meter in an emergency but will not perform plumbing on private land. Once it is clear the problem is with the homeowner, a plumber can make the repairs.
For any work of consequence, permits and an inspection are required. Our licensed team uses the City-County BuildIT system to secure the proper trade permits for things like water line installation. New ties to the public water and sewer are handled by the county utilities. We see to it that all new lines, fittings and shutoffs are installed in keeping with local regulations.
We serve the homeowners and businesses from Winston-Salem and Kernersville to Greensboro and High Point. We love it here; good people, good food, and a relatively mild climate mike Winston-Salem a great home for us!
But if low pressure or a damaged main is putting a damper on things, contact Benjamin Franklin Plumbing Triad today to arrange service.
With each of our Benjamin Franklin Plumbing locations being locally owned and operated, we live and work in the communities that we serve. We’re proud to give back to our neighbors in the best way we can – providing trustworthy plumbing services that make life easier.
We develop great relationships with our customers because:
Your Privacy Choices
© 2026 Benjamin Franklin Franchising SPE LLC. All Rights Reserved. 
