Our Services
Water Heater Repair
It is easy to take hot water for granted until you are in the middle of a shower and it turns cold, or you spot a leak beneath the heater. Homeowners who want to be sure of their supply can count on Benjamin Franklin Plumbing Triad for all matters of installation, maintenance, repair and replacement.
There is no need to replace a water heater at the first sign of trouble. In most instances, our technicians can have the system running properly with a new valve, thermostat or heating element. There are times when replacing a tank is the better course of action, particularly if it has been compromised or its efficiency has waned. We will put in that recommendation once the tab for ongoing repairs ceases to be practical. Our plumber will have a look at the equipment and lay out the options, ensuring there is a sensible plan and no unnecessary cost incurred on a system that has seen better days.
Should the unit start to make odd noises, deliver lukewarm water or just quit altogether, a professional can assess the situation and decide if an expert hand is needed.
For the most part a water heater will give some indication before it goes down. At Benjamin Franklin Plumbing we are on the lookout for things like a drop in hot water, unexplained shutoffs, standing water in the vicinity of the unit or an unaccountable rise in the energy bill. Loose plumbing, a spent anode rod or sediment are also telltale signs.
We would also point out these other indicators:
And do not overlook a leak, even a small one. Left to it, that will eventually find its way into your flooring, drywall or cabinetry.
How you set up a water heater comes down to budget, space, utilities and the habits of the household. While traditional storage tanks remain the standard for having hot water ready, a tankless model will do the job on demand. Depending on what is available in the area, there are also condensing, point-of-use and heat pump systems to think about.
Proper sizing is key with a replacement. An undersized unit means the family will be without consistent hot water and is a poor value. Your technician will take into account the fuel source and the electrical and plumbing requirements before offering advice.
The quality of the water has its effect on any appliance. According to the 2025 report from Winston-Salem/Forsyth County Utilities, municipal water here averages 17.5 ppm hardness, which is soft by comparison. There is less of a problem with severe scale than in hard water areas, and the utility adds orthophosphate to keep pipe corrosion in check.
You should not think a water heater is maintenance-free. Sooner or later, the tank will see an accumulation of mineral deposits. In the West End or Ardmore and other older parts of town, there are likely to be some aging galvanized pipes that put up resistance and compromise the pressure. The surest way to stave off an emergency is with regular upkeep.
We make sure any installation is in compliance with the mechanical, electrical and plumbing codes. The Inspections Division for Winston-Salem/Forsyth County will review the work and issue permits per North Carolina law. Our licensed contractors can obtain the trade permits through BuildIT and a pro will ensure venting, drainage and shutoffs are done right.
A total loss of hot water is an annoyance; a major leak is another matter. For those urgent situations Benjamin Franklin Plumbing Triad is on call day or night. Should the tank be actively leaking, turn off the supply and get in touch with us to contain the damage.
We are proud to be of service to the Piedmont Triad, from Kernersville and High Point to Greensboro and Winston-Salem. It is a fine part of the state with its share of history in Old Salem and a climate that is good for dining on the many patios and porches in town.
For a repair, a replacement or to deal with a troublesome leak, contact us at Benjamin Franklin Plumbing Triad today.
With each of our Benjamin Franklin Plumbing locations being locally owned and operated, we live and work in the communities that we serve. We’re proud to give back to our neighbors in the best way we can – providing trustworthy plumbing services that make life easier.
We develop great relationships with our customers because:
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