Benjamin Franklin Plumbing® of West Richmond provides homes and businesses with the fast, high-quality plumbing they need at a fair price. Our West Richmond plumbers offer some of the best plumbing services in the area because we combine good plumbing with incredible customer service. To start, all our repairs, installations, replacements, and maintenance projects are backed by a two-year comprehensive guarantee—including all parts, labor, and craftsmanship. We take courtesy seriously, which is why we promise to be on time for every appointment; our On Time Guarantee even promises that, if we're late, we'll pay take $5 off your bill for every minute we're delayed. Because we pay attention to our customers' needs, we're better able to serve them and provide an easy, stress-free experience.
There's only one thing better than our guarantees, and that's our plumbers. Thanks to our approach to hiring and development, Benjamin Franklin plumbers are some of the most highly skilled and well-equipped professionals in the industry. To begin with, each of our plumbers is background checked and drug-screened, giving our customers additional peace of mind about calling us. On top of that, our plumbers all receive ongoing training to ensure we're up-to-date on the latest plumbing technology and trends. Finally, Benjamin Franklin equips us each with a fully-stocked work van, allowing us to handle 90% of plumbing problems on our first visit. By investing in our team, we're investing in the quality of your service!
Excellent in every respect!
Matt was a pleasure to have as my water filter installer. He took his time on the install and explained step by step on the installation procedure. He is a top notch technician. The job came out great. I am very pleased with the installation.
A well-intentioned neighbor removed a stuck water hose from my front yard faucet and broke the water pipe in the process. He repaired the break with a shark-bite fitting, which worked for a few hours but started leaking. Well-intentions notwithstanding, I recognized I needed a professional and called Benjamin Franklin. Micah Moore arrived at the appointment time, assessed the damage, and made the repair: he removed the fitting, welded the pipe and installed a new faucet. Micah is skilled, knowledgeable, and personable. He made time to answer my questions and made me feel confident the repair would hold. It was a great experience and as an ancillary bonus, I learned about PVC vs poly and metal pipes and water pressure! Highly recommend.
I had a wonderful experience! Their customer service was friendly and professional and they quickly scheduled my appointment. The plumber was knowledgeable, respectful, and explained everything clearly. The work was done efficiently with no hidden fees, making it a truly excellent service. I highly recommend them and will definitely use them again!
Delta faucet hose was leaking and Seth creatively made it work while Delta sent us a new faucet. He was ready to put it in as soon as we got it. Great, friendly service
I had an incredible experience with Benjamin Franklin Plumbing. From the moment I called, their customer service was friendly, professional, and prompt. They showed up exactly when they said they would (which is rare these days!), and the plumber was knowledgeable, respectful, and clearly skilled at what he does. He took the time to explain everything to me, made sure I understood the problem and the solution, and got the job done efficiently. Not only was the work done right the first time, but he also left the area cleaner than he found it — which I really appreciated! It’s hard to find a company that truly values its customers and stands by its work, but Benjamin Franklin Plumbing exceeded my expectations. I highly recommend them to anyone needing plumbing help — they’re reliable, honest, and simply the best!
Shawn was great. Polite, kind, and very good at keeping me updated. He did a great job and left the area nice clean.
Scott did a great job of diagnosing and curing my AC problem. Tim likewise did a stellar job of installing my smart thermostat, walking me through the ap and making doubly sure everything was working correctly. Very impressed with knowledge and efficiency of both. Our new favorite HVAC group.
Benjamin Franklin Plumbing is without a doubt the best company I’ve ever worked with for home repairs. Their team members are prompt, courteous, knowledgeable, and respectful of your home and property. They explain what they’re doing and how you can help prevent problems from occurring so there won’t be future visits. I don’t think you’ll ever go wrong working with Ben Franklin Plumbing.
We can’t say enough good things about Chris! Replacing our hot water heater ended up being more complicated than a simple tank swap, but Chris went above and beyond. He took the time to figure out exactly what needed to be done, gave us multiple options, and worked hard to get it all finished surprisingly fast. Not only is he extremely knowledgeable, but he also took the time to explain safety info and answer all our questions thoroughly. On top of that, he was just a genuinely great person to have in our home—friendly, personable, and respectful. He was so sweet to our 8-year-old daughter (and even joked back with her!) and was kind to our dogs too, even though they were gated away. Little things like that really meant a lot to us. If you’re looking for someone who knows their stuff and truly cares about their work and the people they’re helping, we highly recommend Chris.
