Doug is an outstanding plumber. He was very cordial, friendly and personable. Doug was very professional and knowledgeable. He explained everything he was doing, and helped me learn to fix the problem with my toilet. I would recommend him to family and friends.

Just got a bathroom reptile completed and I am pleased with the service and the work. They have financing options that helped me pay for the repair. Matthew was great, explained what he was doing and why, prepped the area, and was tidy during the process. Doug also came to help with the repair and he was courteous too. Only reason not 5 stars is that my original quote for repair doubled in price and I felt a little blindsided.

New homeowner. I needed to replace my spigot that I broke trying to get the corroded hose attachment off. I looked up pricing and repair information, and their fees were right on point. Matthew was very informative and quick to replace the part, ensuring everything was working properly before he cleaned up.

Service was exceptional. The plumber, Mike was able to respond to our main sewer line backup at the end of shift on Saturday. He was courteous, very thorough in investigating the issue, and honest with his recommendations. He presented me with two very detailed options and the path forward I scheduled a high pressure jetting service for the coming up Monday. That Monday morning, the owner, Chris Jr.and Mike showed up to my house at 8 in the morning. They immediately setup the jetting system and started cleaning and blowing out the main sewer line. When the jetting was complete they deployed the sewer camera. They located a 3” main line separation about 75’ down the line. I was extremely impressed that the owner, Chris stayed during the whole jetting process and was very hands on during the work. They were able to get water flowing through the main line temporarily. We discussed the options and I wasn’t pressured on the higher cost process. I did choose to replace the main sewer line, since it was over 60 years old. Mike was very helpful in finance options that was available. Approval was quick and easy. Chris and his team were able to schedule the digging, the replacement on that Wednesday, 2 days after the jetting process. Chris showed up on Friday morning about 7:30 and he completed the grading, debris removal, and sidewalk prep for the sidewalk section that was removed. Again, having the owner taking pride in his company’s work and seeing him showing up shows me that he cares about his customers and how the finish product looks. They put down grass seed and all the work was completed Friday about noon. I have used both 24 hour HVAC and Benjamin Franklin Plumbing and I highly recommend any of their services. I am looking forward to utilizing Mister Sparky Electrical for a service upgrade in the near future. Thank you, Chris Jr, Mike Brock, and Matthew Clingan for your professionalism and hard work.

Michael was on time, professional, courteous and efficient. He did a great job explaining the estimate and approach and did an even better job executing the task. Strongly recommend!