Russ Baker, Sr was fantastic. Best, most informed plumber we’ve ever had! Absolutely focused on what was right for the customer, meaning - me!
- Laura BlackCharlotte, NC
Tom Rea gave me excellent service. Very professional and thorough. Kim Knopp took time to explain everything in terms I could understand and answered all my questions. He gave me great customer service.
- Nancy H.Charlotte, NC
Great experience. Thorough repair and validation that everything was working correctly. The customer service over the phone for scheduling was excellent as well
- Leslie E.Charlotte, NC
Anthony came as scheduled, checked out my dishwasher and discovered that it was not a plumbing problem! Also deferred the call fee because I'm a club member. Well worth it.
- Gail B.Charlotte, NC
Russ was very friendly, polite, addressed all issues, concerns and answered all my questions
- Michael H.Charlotte, NC
David S. is what I call him ....he is the best technician ever! ...He has always provided excellent service on every call . He is always friendly respectful and polite which is very hard to find nowadays
- Pam W.Charlotte, NC
Kim and Andre were fantastic! No nonsense, straight to the point, and extremely knowledgeable. You could tell they both knew their craft well. Very pleased with the way they explained the process and the quote. I am looking forward to them performing the cleaning service and maintenance of our gas fireplace so that my family and I feel safe to use it again.
- Hollis H.Charlotte, NC
I’ve lived in Charlotte all my life. In that time, I probably tried all of the major plumbing companies in Charlotte and never found one that I was happy with. A friend suggested Ben Franklin Plumbing and I couldn’t be happier with their service. I was expecting a huge final bill, but I was delighted to find out that they could repair the problem instead of having to install new equipment. It saved me thousands.