Our service area map
Benjamin Franklin Plumbing® of Charlotte serves numerous areas in and around Charlotte, providing high-quality plumbing to homes and businesses throughout the region. Wherever you need us, our plumbers will always be on-time, well-equipped, and licensed to solve any plumbing problem you may be facing. Our team guarantees all our repairs, installations, and maintenance for two years after the service date, assuring our customers that we're using long-lasting solutions with highly durable parts and materials.
What makes Benjamin Franklin different from any plumber you've used is our customer service experience. Our On Time Guarantee promises that we'll be on time, or we'll pay you $5 for every minute we're late. We take punctuality seriously because respect for our customers begins with respect for their time. When we set an appointment, we keep it. All our plumbers are highly trained, licensed, and equipped with fully-stocked work vehicles, which means we're able to fix most plumbing issues on a first visit. Speak with us today to get your plumbing issues solved!
If your area is listed below, call Benjamin Franklin at (704) 802-1379 to get our Charlotte plumbers on the job. If you're not sure if we serve your neighborhood, contact us online to see if your home is in our service area.
We had a big problem happen where one technician did our estimate, and a different tech came to do the install. The tech doing the install did not understand what the estimate/work was going to be covering and thus we ended up extremely unhappy with his work. However Mike England, the tech that did our estimate, was in touch next-day and explained that the work was indeed not as it was supposed to be and informed me that he had already started the process to have a new tech, Will Elliot, come out to fix our situation. Will fixed everything and explained what it was he had done. He was very professional and did an awesome job. Mike also has been extremely professional throughout this experience and has worked hard to make sure that our situation was fixed and that we were happy with the work. I’ll include a picture of what it ended up looking like and while it is unorthodox, it is functional and makes my life easier in the event of a leak because I will no longer have to take the wall apart to reach the shutoffs. I am only giving a 4-star because of the problems that came up but as for Mike and Will they are 5-star, grade-A technicians.
Outstanding service from start to finish! We reached out to Benjamin Franklin Plumbing on Saturday night and spoke with Heather at the call center. She was an absolute wealth of knowledge and took the time to clearly explain their service membership program and options. Hands down, she’s one of the best customer service reps we’ve dealt with from any contractor in the area — knowledgeable, patient, and genuinely helpful. They sent Nathan Brown out on Sunday to provide a quote, and by Tuesday morning, Oscar Mendoza was already on-site replacing our gas hot water heater along with Caleb Griffith. The entire process was smooth, professional, and efficient.Oscar did a great job. Very professional and answered all of my questions. From that first phone call to the final installation, everything was handled flawlessly. We couldn’t be happier with the service and will absolutely use Benjamin Franklin Plumbing again — and recommend them without hesitation.
Benjamin Franklin Plumbing was great! Lacey answered my call and she was not only friendly, but knowledgeable. She listened to my concerns and responded accordingly. Lacey confirmed everything with a manager and assured me of the services I would be receiving. Shortly after Travis called to confirm my appointment, get a better understanding of my needs, and give me his ETA. He was right on time when arriving. He went straight to work and addressed all of my concerns and issues with my electric tankless water heater. He provided a full walkthrough when the work was completed, and left his card for the future. I would recommend Benjamin Franklin Plumbing to anyone in a heartbeat. Great service all around!
It was my first time using Benjamin Franklin Plumbing. The service was excellent from start to finish. Leslie received my call for service, she was courteous and made sure she understood the issue. Same day service, in which the technician, Lauren, provided gold star service. She was pleasant, knowledgeable and diligent in locating the issue. Lauren went above and beyond to resolve timely. Highly recommend, thanks!
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