Our service area map
Benjamin Franklin Plumbing® of Charlotte serves numerous areas in and around Charlotte, providing high-quality plumbing to homes and businesses throughout the region. Wherever you need us, our plumbers will always be on-time, well-equipped, and licensed to solve any plumbing problem you may be facing. Our team guarantees all our repairs, installations, and maintenance for two years after the service date, assuring our customers that we're using long-lasting solutions with highly durable parts and materials.
What makes Benjamin Franklin different from any plumber you've used is our customer service experience. Our On Time Guarantee promises that we'll be on time, or we'll pay you $5 for every minute we're late. We take punctuality seriously because respect for our customers begins with respect for their time. When we set an appointment, we keep it. All our plumbers are highly trained, licensed, and equipped with fully-stocked work vehicles, which means we're able to fix most plumbing issues on a first visit. Speak with us today to get your plumbing issues solved!
If your area is listed below, call Benjamin Franklin at (704) 802-1379 to get our Charlotte plumbers on the job. If you're not sure if we serve your neighborhood, contact us online to see if your home is in our service area.
We had a big problem happen where one technician did our estimate, and a different tech came to do the install. The tech doing the install did not understand what the estimate/work was going to be covering and thus we ended up extremely unhappy with his work. However Mike England, the tech that did our estimate, was in touch next-day and explained that the work was indeed not as it was supposed to be and informed me that he had already started the process to have a new tech, Will Elliot, come out to fix our situation. Will fixed everything and explained what it was he had done. He was very professional and did an awesome job. Mike also has been extremely professional throughout this experience and has worked hard to make sure that our situation was fixed and that we were happy with the work. I’ll include a picture of what it ended up looking like and while it is unorthodox, it is functional and makes my life easier in the event of a leak because I will no longer have to take the wall apart to reach the shutoffs. I am only giving a 4-star because of the problems that came up but as for Mike and Will they are 5-star, grade-A technicians.
Nathan came out same day, and fixed our problem quickly and correctly! He also installed a new and better spigot to help prevent potential issues down the road. Very reasonably priced, especially on a Sunday. Service and repair came out SO MUCH cheaper than what I thought it was going to cost. I'll definitely use Benjamin Franklin Plumbing (or their adjacent companies for HVAC and electrical) if needed in the future. Also, shout out to Leslie who answered the phone when I first called. She was super friendly and helpful and made me feel so much better about what was going on. Great people all around!!!!
Jordan Seller is an outstanding plumber! He’s a leader! He’s Reliable plus professional, wise, knowledgeable, honest, trustworthy on top on courteous and kind! He works hard and I believe he loves what he does. He deserves a raise or at least a big bonus, after all the hard work he put in here for us! Very appreciative and grateful that we were assigned such an awesome tech! Thank you, Jordan! LLMiller
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