Connect With Benjamin Franklin Plumbing® of West Richmond
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At Benjamin Franklin Plumbing® of West Richmond, we’ve spent the last few decades earning the trust of Midlothian, Richmond and the surrounding communities. Our plumbers are expertly trained, highly skilled, and outfitted with the tools needed to provide the best plumbing repairs in West Richmond. We have a simple mission at Benjamin Franklin Plumbing® of West Richmond: treat every customer with respect and do every job with integrity. We’re proud to say that we’ve been living out our mission since the day we opened our door. Whether you need emergency plumbing repairs or routine maintenance, our team is standing by to help.
We offer our reliable plumbing repair and installation services to residents in Richmond, Midlothian, Laurel, Tuckahoe, Bon Air, Woodlake, Bensley, Lakeside and nearby areas.
Call us for 24-hour emergency plumbers in Greater Richmond.
Garret came out to my house well after 9pm, in response to a wet spot on my ceiling where I could not identify the source of the leak. He spotted it quickly and gotten me taken care of in under an hour. He also pointed out and gave me quotes for a few more issues he spotted that will likely need addressed soon. He was professional, quick, and respectful.
Jordan was amazing. He was quick and patient. He explained what he was doing and kept me updated on their progress. I am very happy with the service we received today.
I noticed a soaked and wet area on one side of my house, and water was dripping from a tube connected to my house, I called Ben. Franklin and scheduled for the area to be checked, David came in today, he looked at all the areas that could possibly be leaking but he didn't find anything. I have been using One House Heating and Ben. Franklin for years, I always get services, David was kind, nice, he was honest and kind. I don't mind seeing David again if I run into issues in the future. I truly appreciate David so much
I had an issue this morning with drainage from water softner and Josh was sent out to take care of the issue. Immediately from his first call he was quite professional. When he arrived, he let me explain the exact issue and allowed me to vent my frustration. He was so polite in his responses to me and assured me he will fix the problem asap, which he did very quickly. Super professional and proficient. He's such a happy person!! Great job Josh!!! If every employee was like you, the service industry would be perfect!
I had a clogged bathroom sink. That had to snake it pretty far down. There was a leak In a back pipe which was replaced. All told not knowing plumbing prices seemed high until I called around. The servicemen were respectful and cleaned up. I would recommend this company.
Howard did a fantastic job. Handled 3 separate bathroom issues in the same home. Highly recommended provider and plumber.
I recently had the pleasure of working with Matthew Stover from Ben Franklin Plumbing, and I couldn’t be happier with the experience. From start to finish, Matthew was professional, responsive, and attentive. He listened carefully to my questions, offered helpful suggestions, and explained everything clearly. He arrived right on time, completed the work efficiently, and delivered excellent results. His customer service was outstanding—friendly, respectful, and committed to making sure I was completely satisfied. I highly recommend Matthew and Ben Franklin Plumbing for anyone in need of reliable, high-quality plumbing services.
We had the pleasure of getting Tom to help us twice. He knows his profession well and shares in detail the problem and price up front, so there are no surprises. Give Tom a raise. It is well deserved!!!
Austin walked us through step by step selecting the right on-demand tankless gas water heater for our home. His professionalism and knowledge was exceptional, as well as his concern that we understood everything. We are so happy that we had the opportunity for Austin to educate us on the product and we are proceeding with his recommendations.
The best asset of Benjamin Franklin is Israel Rodriguez. Izzy’s attention to detail, his professionalism, and his friendliness makes a terrible plumbing issue easier to deal with. He is in one word, “Awesome”. On another note, Cathy, the nice young lady that answered my after-hours call, “thank you for your kindness, and your scheduling expertise”. Lastly, to the sarcastic young scheduling man who answered the phone at the branch when I had a question, you need to treat people with more respect and perhaps ask more questions about how you can represent your company better as your attitude was just sad at best.
With the Benjamin Franklin Plumbing team, you get the best of both worlds—local licensed plumbers backed by a trusted national service. Because all of our locations are independently owned and operated, we live and work in the communities we serve.
As a result, our owners and their employees are more committed to providing excellent experiences and helping out our neighbors. We hire talent right from the community, boosting the local economy by keeping dollars in our own backyard. That's worth being proud of.
