Our service area map
Benjamin Franklin Plumbing® of West Richmond provides homes and businesses with the fast, high-quality plumbing they need at a fair price. Our West Richmond plumbers offer some of the best plumbing services in the area because we combine good plumbing with incredible customer service. To start, all our repairs, installations, replacements, and maintenance projects are backed by a two-year comprehensive guarantee—including all parts, labor, and craftsmanship. We take courtesy seriously, which is why we promise to be on time for every appointment; our On Time Guarantee even promises that, if we're late, we'll pay take $5 off your bill for every minute we're delayed. Because we pay attention to our customers' needs, we're better able to serve them and provide an easy, stress-free experience.
There's only one thing better than our guarantees, and that's our plumbers. Thanks to our approach to hiring and development, Benjamin Franklin plumbers are some of the most highly skilled and well-equipped professionals in the industry. To begin with, each of our plumbers is background checked and drug-screened, giving our customers additional peace of mind about calling us. On top of that, our plumbers all receive ongoing training to ensure we're up-to-date on the latest plumbing technology and trends. Finally, Benjamin Franklin equips us each with a fully-stocked work van, allowing us to handle 90% of plumbing problems on our first visit. By investing in our team, we're investing in the quality of your service!
Not the first time I used Ben Franklin. This time I had them replace gas pipe and a trap under a bathroom sink. Noel was extremely professional, thorough and fast. He made sure I understood what was being done to fix my issues and that I had no questions. I would not hesitate to use them again.
Andrew was our technician today, as our toddler flushed something and clogged our pipes. He was very thorough and communicative throughout the process. 5 stars :)
Great customer service and work . Came out day after giving estimate.
Gustavo was super friendly and very informative. Benjamin Franklin Plumbing helped us on a Sunday with a plumbing nightmare. Gustavo cleaned everything and even reinstalled our bidet! The membership has already paid for itself! These are our plumbers from now on! I'm telling everyone!
David was a true life saver!!! Our well pump wiring was a goner and he replaced the pressure switch in our basement. He came out promptly, he diagnosed the issue and let us know pricing upfront. David is very knowledgeable and thorough with his job, he made sure things are up and running before we sign off on a job well done. Added bonus he has a great personality.
We had a leak in our basement that Matthew came to assess, we needed a new water heater and water softener. They replaced both in a day! 10/10 recommend! Everyone especially Matthew was so friendly and easy to work with!
Olice was very professional and informative explaining everything in great detail. Ross was very friendly and helpful on the phone making it a pleasant process. Enjoyed talking with both guys and would highly recommend this company to ANYONE!!!!!
Update: They did come out and identify the issue. The men took their time to find it and listened to us. We appreciate it very much. The tech that came out was nice but he did make the problem worse. I did ask him to snake the line from a particular entry point but he said it would be easier with the same outcome at a different location. I disagree. Sometimes easy isn't best and wished he had listened to me. I would like them to come snake it from the entry I originally suggested at no charge. We did pay quite a bit for the issue to now be worse. He did give me very costly estimates. I'll have to get someone else out here I guess.
Great experience. I received a phone call to schedule an appointment with minutes of filling out a request for plumbing service online. Less than two hours later, I had two people at my door to check things out. They took care of the original issue and some others that came up in the process. They explained everything they were doing and the cost for each service as they went along so there were no surprises at the end. They also offered great advice on work to be considered in the future and also some helpful tips to prevent more issues. I would definitely recommend them to others.
This company never disappoints!! I've used them several times. Every technician has been great. They always have a solution, and a few backup ideas when needed. They go out of their way to help and on more than one occasion have not charged us when the fix was easy. Today was no different! Alex arrived a few minutes early and had things diagnosed, his ideas proposed, and the whole job was done in 20 min. I also learned a few things about plumbing which I always appreciate. I'd use these guys for every home repair if I could!
