The two guys that came to my home were professional from start to finish. They explained every step to me and showed me the cost of the job. They got to work without delay and was in and out in a short time.
- William C.
Eric and C.J. were prompt and knowledgeable. They clearly explained the different options for service and the associated costs, and offered discounts and a coupon for next time. They were considerate of our lawn in accessing our septic tank to pump it. They were quick, professional, pleasant to work with. We will definitely use this company again for future plumbing needs.
- Diane L.
Diagnosed and explained the problem clearly. Spotted a long-term issue that will require repair soon. Didn't try to portray a possible future problem as an emergency. On time, courteous. No extra charge for an expedited appointment. They were actually concerned we had to wait an hour or two before arrival. (We are in a rural area; 1 or 2 hours is much better than typical.)
- Gary J.
The company called and scheduled service for 8-10 AM. The office called to keep me informed of the serviceman’s arrival time. Serviceman arrived at 8:30. Handled the call quickly and professionally. Highly recommend Benjamin Franklin Plumbing.
We had a severe plumbing problem that needed immediate attention and the first person I thought of was Benjamin Franklin Plumbing. The service was immediate and the service technician could not have been any nicer. Once the job was done the bathroom even looked cleaner than it had before he arrived. I cannot say enough praises about the quality of the technician, the prompt service as well as the perfect job done right.
The technician was friendly and efficient. He explained my options and let me decide. I would choose Benjamin Franklin plumbing again.
- Tessia R.
I have had punctual service at my house for years - fantastic...They are always prompt, professional, courteous, and always take care of the problem. On top of that, they always guarantee our satisfaction. We are extremely satisfied with them and their service!!!!
I had leaking pipes below my kitchen sink. Response was quick. They replaced a worn-out disposal and reconfigured the plumbing so that the backup from running the dishwasher was minimized. My wife even convinced the guy to install a new faucet for her at no charge while he was there. Great all the way around.
Prompt, courteous, knowledgeable. They couldn’t make the original appointment and scheduled for the next day and gave me an extra $50 credit. Not many businesses will do that.