Kevin was knowledgeable, professional and efficient in taking care of our plumbing issue. His service was exceptional. We are very grateful for him taking time to explain what the problem was and fixing it. Kevin was very courteous, timely and did a great job!!

Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough. He explained our options clearly and made sure everything was installed safely. We really appreciated his hard work and the peace of mind he provided. The service was more expensive than expected, but given the late hour and prompt emergency response, we understood the higher cost.

Emergency call on a weekend, they showed up within an hour of my call. Vincent was outstanding. He worked quickly, talked me through every step, and fully answered all my questions. Not to mention his high quality of work.

I was having my foundation done and in the process a main water line pipe was accidentally broken. Sam arrived promptly, secured the new necessary pipe/attachments which restored my water supply without any further delay. He’s very efficient, knowledgeable and professional. Sam Fiedler represents your company exceptionally well!! I highly recommend Sam for any or all of your plumbing needs. Trisha B Spartanburg, SC

I contacted Benjamin Franklin Plumbing regarding a recent issue with low water pressure. Their team was incredibly responsive, immediately prioritizing my concern and booking me the first available appointment. My technician, Hallam Cottingham V, was exceptionally professional and knowledgeable about my home's specific equipment. He immediately put me at ease with the dedication and care he applied to solving the problem. The job ultimately required a couple of hours, but Hallam worked diligently and straight through until it was done. He not only resolved the low pressure but also cleaned up his workspace. As a bonus, he even noticed and tightened a loose sink faucet while testing the water flow—a true commitment to detail! Thank you, Hallam, for the outstanding service, and thank you, Benjamin Franklin Plumbing.