Warranties

4.82 (115942 reviews)

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Warranties

Our Greenville Plumbers Stand Behind Their Work

At Benjamin Franklin Plumbing® of Greenville, we value your trust. We know that it’s not an easy decision to entrust your plumbing—or your home—to just anyone. Our plumbing experts take this responsibility seriously, and you can be sure that we are committed to delivering only the best services, from our workmanship to customer care and price rate. We also stand behind our work with comprehensive warranties and guarantees, including two-year parts and labor warranty on repairs and a Lifetime Workmanship Warranty for your complete satisfaction and peace of mind. If a repair fails due to our workmanship, you don’t have to pay an additional fee to correct it; we redo it for you free of charge. The same goes for every other service we offer including installations. If you’re not 100% satisfied, you don’t pay even a single penny. We simply remove the parts and call it a day.

Whole House Repipe Guarantees

Pipes are the backbone of your plumbing system. Even a small crack or hole in one of these pipes can wreak havoc on your property. Fortunately, Benjamin Franklin Plumbing® of Greenville is experienced in providing partial and complete repiping of homes and commercial spaces. We use only durable and lasting materials such as copper, PVC, and CPVC to ensure a solid foundation for your whole plumbing system. Like our other services, we back our repiping services with peace of mind warranties and guarantees.

Our whole-house waterline repiping guarantee include:

10-year leak-free guarantee of pipes and fittings
Parts and labor warranty
Does not include wax seals, fixture traps or pop-up assemblies

Our whole-house drain-waste-vent line repiping, on the other hand, include:

10-year leak-free guarantee of pipes and fittings
Parts and labor warranty
Does not include wax seals, fixture traps, or pop-up assemblies

Water and sewer line replacements are also back by a 10-year leak-free guarantee and parts and labor warranty.

Water Heater Guarantees

If you find yourself needing a new water heater, make sure you enlist the services of our Greenville plumbers. We're your emergency plumbers. Depending on the package you purchase, some of our residential water heaters have a 12 year parts and labor warranty. That is almost the entire lifespan of your water heater! All water heater services are also covered by our Lifetime Workmanship Guarantee.

Drain Line Cleaning Guarantees

We also provide satisfaction guarantees for our drain cleaning services. See below for more details:

Drain line cleaning only- Stoppage-free guarantee for 30 days
Drain line cleaning with video location- Stoppage-free guarantee for three (3) months
Drain line hydro jetting- Stoppage-free guarantee for three (3) years

Disclaimers

At Benjamin Franklin Plumbing® of Greenville, transparency is important to us. That’s why we recommend that you read our disclaimers below to avoid any unpleasant surprises in the future.

Any of the following item(s) will void any and all existing warranties associated or implied to the equipment affected:

All warranties are applicable to the original homeowner at the time of service or repair unless otherwise stated
Freezing or damage caused by the freezing
Damage due to water quality
Damage due to water pressure
If any person attempts to repair, adjust, dismantle, alter, relocate or perform maintenance other than one of our certified technicians
Acts of God, riot or war that damage the plumbing i.e. lightning, vandalism
The account goes to collections, fraudulent check division, or if the job is not paid for in full by the agreed upon terms

We proudly serve Greenville, Simpsonville, Mauldin, Greer, Taylors, Easley, Clemson, Anderson, Powdersville, Fountain Inn, Travelers Rest, Inman, Spartanburg, and the entire upstate.

For more information, please feel free to ask a question or voice out your concern by calling us today at (864) 236-1776.

See why homeowners love to work with us

Customer Reviews

4.8 (901 reviews)

Jane Burgess

Kevin was knowledgeable, professional and efficient in taking care of our plumbing issue. His service was exceptional. We are very grateful for him taking time to explain what the problem was and fixing it. Kevin was very courteous, timely and did a great job!!

nicole schmidt

Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough. He explained our options clearly and made sure everything was installed safely. We really appreciated his hard work and the peace of mind he provided. The service was more expensive than expected, but given the late hour and prompt emergency response, we understood the higher cost.

Ramsay MacNeill

Emergency call on a weekend, they showed up within an hour of my call. Vincent was outstanding. He worked quickly, talked me through every step, and fully answered all my questions. Not to mention his high quality of work.

Trisha Barnes

I was having my foundation done and in the process a main water line pipe was accidentally broken. Sam arrived promptly, secured the new necessary pipe/attachments which restored my water supply without any further delay. He’s very efficient, knowledgeable and professional. Sam Fiedler represents your company exceptionally well!! I highly recommend Sam for any or all of your plumbing needs. Trisha B Spartanburg, SC

Kyle Shields

I contacted Benjamin Franklin Plumbing regarding a recent issue with low water pressure. Their team was incredibly responsive, immediately prioritizing my concern and booking me the first available appointment. My technician, Hallam Cottingham V, was exceptionally professional and knowledgeable about my home's specific equipment. He immediately put me at ease with the dedication and care he applied to solving the problem. The job ultimately required a couple of hours, but Hallam worked diligently and straight through until it was done. He not only resolved the low pressure but also cleaned up his workspace. As a bonus, he even noticed and tightened a loose sink faucet while testing the water flow—a true commitment to detail! Thank you, Hallam, for the outstanding service, and thank you, Benjamin Franklin Plumbing.