The technicians get 5 stars - they arrived on time to address some broken pipes due to a furnace malfunction causing inside temperature to get below freezing. Ceiling had to be opened up and we had a broken shower valve and some shut off valves that failed due to water in the lines. I thought the pricing was a bit steep but at the end of the day, they took care of us. Good news was the water main was off while we were away - could have been a lot worse.
Great service! Prompt, professional, and explained everything with good detail. Price was very reasonable. I highly recommend Ben Franklin. I called them after receiving a promo offer in Valupak. I would definitely recommend them! Matt and Daunte were great!
Felipe was my technician and he did a great job unclogging our kitchen sink. He was a nice and pleasant guy and we had a nice chat while he was working and he did a fine and timely job. I’d like it if we ever need similar service we would‘nt mind to have Felipe back again!
My husband & I found Tyler to be knowledgeable & efficient in doing his job of replacing our hot water heater. I wouldn't hesitate relying on him in the future. The future has come sooner than expected. Had Tyler come out again to replace our leaking Water Softener. Again, all looks good!
Extremely happy with this company. We had them out originally for an emergency HVAC repair last summer and signed up for routine inspection and maintenance for Electric, Plumbing, and HVAC after the technician didn’t try to oversell or upsell needlessly. Experience with all 3 “business units” has been incredibly good - they are informative, attentive, and patient. We just completed a major sewer repair with their CIPP service and decided to also replace hot water heater, install a full filtration system, and fix poor/old plumbing in our 120+ year old home. The level of communication and being on time is A+++ - never felt my time was being wasted waiting and not knowing where they were at for scheduled appointments. Quality of work was amazing - and the few minor issues that crop up after initial crew finished and happen with any job this size were rapidly addressed under warranty without issue. They had technicians back out within 24 hours and they didn’t rush to get out or attempt to charge for any extra work that wasn’t reasonably outside the original request. I can’t say how impressed I am with every single person I have dealt with from customer service to the technicians coming to the home. Absolutely amazing! We will definitely be using them for major electrical and HVAC work we have coming up as well!
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