I had the Best Plumbing experience. The technician was named " Jade ". Nice, polite. I told him what was going on, he looked at the faucet told me what needed to be done. I agreed. He did a nice job, I recommend, he's the best. And what really made it so over the top, he cleaned up the bath tub. He's a Keeper. Thank You for Good Service Ms. Brown
Fabrice was a thorough and competent plumber. He assessed my entire home, started and reset my water softener, answered all my questions, and gave me appropriate recommendations for upgrades and safety devices. I have hired him to install an under sink reverse osmosis water, purification system in my kitchen. I would recommend him for any future home projects. I have been using Ben Franklin for my plumbing services for over six years in this home and my previous home. I have found them to be very responsive and reasonably priced.
All around great experience. A team was at my home within 30 minutes of my phone call, I received the name and photo of the employees who'd be coming so I felt safe. Matt was thorough, direct and easy to understand and was great at communicating what was knowable, what was unknown, and what he'd recommend.
Absolutely fantastic customer service from Bryon Emery! One of the best customer service experiences we’ve had in a very long time. Bryon took the additional time to explain why our drain was clogging (Water Softener build up) and gave us different options for solutions. He answered every question my wife had (which was a lot). Additionally, he took the time to camera our main sewer line (we could see the debris from the clean out he performed earlier). We couldn’t be more impressed Ben Franklin and specifically Bryon! I would highly recommend!
Water heater of 23 years finally died! We decided to pull the plug and have a tankless-on demand unit installed. This is where Jamie comes in and he did a fantastic/professional job. Very thorough and explained it all! Very happy customer 😃
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