Water heater of 23 years finally died! We decided to pull the plug and have a tankless-on demand unit installed. This is where Jamie comes in and he did a fantastic/professional job. Very thorough and explained it all! Very happy customer 😃
Jade came out on July 3rd because our water heater was leaking. Very professional and informative. We decided we wanted to replace the water heater and get a water softener installed. Sent a text to him Thursday night saying we changed our mind about the water softener. Jade arrived on Saturday and we told him we changed our mind again. No frustration from Jade. Just okay I got you. Even though he had to run back to the shop to get a softener. He was great during the whole installation and kept us up to date on the progress. Highly recommend Northern Ben Franklin, especially Jade.
Just had a great experience with Northern Ben Franklin Plumbing. We spoke with Joe S. about our sewer line, then Felipe G. came out to clean it. They were both super informative, professional, and polite. We appreciate the great work they did and the fair, reasonable, and honest quote we received. Thank you!
My wife and I were in need of an urgent repair and CJ came to fix a leaking pipe. He was professional, helpful, honest, and did great work. He did a good job communicating what the issue was and was helpful with making a decision. We both left the experience feeling he did good work and did everything he could to make sure we were happy with the outcome. No complaints only compliments. We have saved his card and will definitely be using Benjamin Franklin for future repairs.
Whenever they have done work for me, they have done an excellent job. Clean and professional. Highly skilled plumbers can earn $200 per hour plus parts. Unfortunately, I had to decline the most recent job I had for them. I wanted them to remove my current filtration system and tie the new filtration system into the existing plumbing. Unfortunately, I was given a quote in excess of $1000 per hour. I'm sure it would have been quality work, the gold standard, but just too high this time. However, it has inspired me to look into earning my own plumbing certificate.
