Water heater of 23 years finally died! We decided to pull the plug and have a tankless-on demand unit installed. This is where Jamie comes in and he did a fantastic/professional job. Very thorough and explained it all! Very happy customer 😃

I had an excellent experience with Joe Stark from Ben Franklin Plumbing. He presented me with several options for installing a new water softener and itemized everything so I could pick and choose the best option for me. He explained everything in an easy to understand, but detailed manner. Very friendly with no sales pressure at all, which I greatly appreciate. I highly recommend working with Joe and Ben Franklin Plumbing.

Brent came in and assessed the old water heater leak at bottom of unit not repairable, base area all corroded. Gave replacements options and we signed on the spot for him to install new water heater. He went over whole process and then went to work. Outstanding job. From start on inspection to completion only 2 1/2 hrs. Wore boot slips on boots, rolled out runners on carpet, hauled old heater out and cleaned up then reviewed features on new water heater. A very nice gentleman. Highly recommend Brent and Northern Ben Franklin. Thank you, Alan & Michelle

Byron did a wonderful job fixing my drain. And did a wonderful job cleaning up. Very informative about all the things the membership included too. Thank you! Will definitely recommend you to anyone else who may need help.

⭐⭐⭐⭐⭐ Brent and associate (sorry I forgot his name) from Ben Franklin Plumbing were outstanding! They recently came out to assess our water heater and water softener, and their professionalism and expertise were immediately evident. Brent explained everything in detail, helping us understand the condition of our systems and offering honest recommendations without any pressure. What really impressed us was how thoroughly they investigated the salt bridge and couple of minor leaks we’d noticed. Brent quickly pinpointed the issues and took the time to troubleshoot and walk us through the solutions. His work was neat, efficient, and incredibly well-organized—he left everything cleaner than he found it! It’s rare to find someone who combines technical skill with such great customer service. Brent is a true professional, and we’ll absolutely be calling on him again in the future. Highly recommend!