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Ben Franklin is my friend. Bf, best friend. Tobias came on time and evaluated everything. He installed a new Rheem 50 gallon water heater all by himself. He did a great job. We have Choice Home warranty. More like bad choice home warranty. He tried to work with them thru their reimbursement program BUT nobody there answers the phones and if they do they lie to you. So be careful with warranty's but you can definately count on Benjamin Franklin Plumbing.
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recently had the pleasure of working with Benjamin Franklin Plumbing and couldn’t be happier with the service provided by Tobias Allen. From the moment he arrived, Tobias’s professionalism and friendly demeanor set the tone for an outstanding experience. He was punctual, well-prepared, and took the time to thoroughly explain every step of the process before beginning any work. Tobias’s expertise truly showed in the way he diagnosed and resolved my plumbing issues. He was meticulous in ensuring everything was done correctly, while also respecting my home by keeping his work area clean and organized. I especially appreciated his patience in answering my questions, making sure I felt confident about the work being done. Beyond the excellent technical service, Tobias’s positive attitude and genuine care for customer satisfaction really stood out. He went above and beyond to make sure I was fully satisfied with the results—and I absolutely was! If you’re looking for a trustworthy, knowledgeable, and personable plumber, Tobias Allen at Benjamin Franklin Plumbing is your go-to professional. I highly recommend both Tobias and the entire Benjamin Franklin Plumbing team for all your plumbing needs.
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Tobias was awesome. So professional and very kind. Was hard working and got the job done quick! 10 out of 10! Derek was so sweet! Willing to help and answered all my questions! Even Kora, their dispatcher was so sweet and pleasant to talk to! I would highly recommend this company!
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Prompt same day service for a hot water heater that needed some love. Due to the advanced years on the hwh we elected on a new one. Jeston and Jonathon made it happen that day much our relief. The entire operation was seamless from the first contact to completion. Professional and personable. We will certainly use Ben Franklin for our future needs.
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It was great to see Jeston again, he is always professional and personable. He knew exactly what happened, what needed to be done and fixed it in a very short time. Ever interaction I've had with Benjamin Plumbing and Heating has been excellent. This company and their employees set the bar very high for customer service, responsiveness and professionalism.
