Warranties

4.82 (109716 reviews)

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Warranties

Our Greenville Plumbers Stand Behind Their Work

At Benjamin Franklin Plumbing® of Greenville, we value your trust. We know that it’s not an easy decision to entrust your plumbing—or your home—to just anyone. Our plumbing experts take this responsibility seriously, and you can be sure that we are committed to delivering only the best services, from our workmanship to customer care and price rate. We also stand behind our work with comprehensive warranties and guarantees, including two-year parts and labor warranty on repairs and a Lifetime Workmanship Warranty for your complete satisfaction and peace of mind. If a repair fails due to our workmanship, you don’t have to pay an additional fee to correct it; we redo it for you free of charge. The same goes for every other service we offer including installations. If you’re not 100% satisfied, you don’t pay even a single penny. We simply remove the parts and call it a day.

Whole House Repipe Guarantees

Pipes are the backbone of your plumbing system. Even a small crack or hole in one of these pipes can wreak havoc on your property. Fortunately, Benjamin Franklin Plumbing® of Greenville is experienced in providing partial and complete repiping of homes and commercial spaces. We use only durable and lasting materials such as copper, PVC, and CPVC to ensure a solid foundation for your whole plumbing system. Like our other services, we back our repiping services with peace of mind warranties and guarantees.

Our whole-house waterline repiping guarantee include:

10-year leak-free guarantee of pipes and fittings
Parts and labor warranty
Does not include wax seals, fixture traps or pop-up assemblies

Our whole-house drain-waste-vent line repiping, on the other hand, include:

10-year leak-free guarantee of pipes and fittings
Parts and labor warranty
Does not include wax seals, fixture traps, or pop-up assemblies

Water and sewer line replacements are also back by a 10-year leak-free guarantee and parts and labor warranty.

Water Heater Guarantees

If you find yourself needing a new water heater, make sure you enlist the services of our Greenville plumbers. We're your emergency plumbers. Depending on the package you purchase, some of our residential water heaters have a 12 year parts and labor warranty. That is almost the entire lifespan of your water heater! All water heater services are also covered by our Lifetime Workmanship Guarantee.

Drain Line Cleaning Guarantees

We also provide satisfaction guarantees for our drain cleaning services. See below for more details:

Drain line cleaning only- Stoppage-free guarantee for 30 days
Drain line cleaning with video location- Stoppage-free guarantee for three (3) months
Drain line hydro jetting- Stoppage-free guarantee for three (3) years

Disclaimers

At Benjamin Franklin Plumbing® of Greenville, transparency is important to us. That’s why we recommend that you read our disclaimers below to avoid any unpleasant surprises in the future.

Any of the following item(s) will void any and all existing warranties associated or implied to the equipment affected:

All warranties are applicable to the original homeowner at the time of service or repair unless otherwise stated
Freezing or damage caused by the freezing
Damage due to water quality
Damage due to water pressure
If any person attempts to repair, adjust, dismantle, alter, relocate or perform maintenance other than one of our certified technicians
Acts of God, riot or war that damage the plumbing i.e. lightning, vandalism
The account goes to collections, fraudulent check division, or if the job is not paid for in full by the agreed upon terms

We proudly serve Greenville, Simpsonville, Mauldin, Greer, Taylors, Easley, Clemson, Anderson, Powdersville, Fountain Inn, Travelers Rest, Inman, Spartanburg, and the entire upstate.

For more information, please feel free to ask a question or voice out your concern by calling us today at (864) 236-1776.

See why homeowners love to work with us

Customer Reviews

4.8 (879 reviews)

Angel Tibball

I had a basement flood caused by a broken water line, and the team at Benjamin Franklin Plumbing came out right away. Their emergency plumbers responded quickly and had the water line repaired within an hour. They were fast, friendly, and very professional. I really appreciated that they wore shoe covers and cleaned up everything before leaving. If you need a reliable local plumber for emergency plumbing or water line repair, I highly recommend Benjamin Franklin Plumbing!

nicole schmidt

Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough. He explained our options clearly and made sure everything was installed safely. We really appreciated his hard work and the peace of mind he provided. The service was more expensive than expected, but given the late hour and prompt emergency response, we understood the higher cost.

Justine Mullinnix

Great company. Very professional technicians. We had Eric come out to our home. He is very knowledgeable and patient in explaining the issues we had with our plumbing. He took care of everything on site and did great work. I really appreciate the fast response and care that they provided for our home. Thanks for everything!

Michelle Urps

"I think Benjamin Franklin himself said it best: 'An ounce of prevention is worth a pound of cure,' but in my case, a call to Benjamin Franklin Plumbing was worth three times the cost of a water heater in saved 're-piping' fees! If you enjoy shivering in an ice-cold shower while a 'big box' store tries to convince you that you need to re-pipe your entire house for the price of a small yacht—by all means, call the other guys. But we chose sanity instead. After the 'unnamed' hardware store told me my perfectly fine copper lines were a disaster, Vincent and Josh from Ben Franklin showed up within the hour. They debunked the 'gas line catastrophe' and had our family back in steaming hot showers before sundown. Quick, honest, and didn’t try to bankrupt me. They are officially our first call from now on. Sorry big-box store, it’s not me... it’s your terrible advice!"

Dan Perkins

Eric was friendly and professional. He provided a clear overview of charges before work commenced that were reasonable along with potential service costs beyond inspection should the need for them arise. I have used Benjamin Franklin Plumbing previously and once again they have exceeded my expectations with their personnel from appointment set up, confirmation checks, and service visits. Highly recommend!