I had a clogged drain in my sink/washing machine line. I originally called mr rooter to fix it. After my 2 hour appointment window came and went I had to call them. The operator had no idea why they hadn't shown. As soon as I hung up the plumber called and acted like he was super busy but that he could leave right then and head my way. An hour later he showed up. Made a bunch of excuses and made me feel like i was stupid. It was obvious he had forgotten my appointment and he didn't want to do the job. Then he gave me a quote of $418 but he kinda urged me to think it over. I told him id call someone else. I called Ben Franklin the next day. They didn't have an appointment for that day that worked for my schedule so we set it up for the next day between 3 and 5. When I got home at 230 Angel Cortez was already at my house. He wasn't impatient or trying to rush me. Instead he was hanging out and organizing his truck. He said he could wait if I needed to settle in after work or he could jump right on it. I told him I was ready when he was. He looked inside and then under my house and explained everything without making me feel like an idiot. He cleared my clogged drain in about 10 minutes and explained why the old pipes were clogging. He charged me about $25 less than mr rooter tried to even with his $69 service call. He was extremely professional and knowledgeable with 18 years of plumbing experience. While he was under my house he notice an hvac exhaust vent line that wasn't connected and was worried for my families safety due to carbon monoxide. He duct taped it and explained that it was actually broken and needed to be replaced. He really went above and beyond. Angel is a great asset to the company and I'll definitely contact him again if I need a great plumber

Great company. Very professional technicians. We had Eric come out to our home. He is very knowledgeable and patient in explaining the issues we had with our plumbing. He took care of everything on site and did great work. I really appreciate the fast response and care that they provided for our home. Thanks for everything!

Scheduling my appointment was easy and I received helpful information on my provider’s arrival time. Kevin was very patient in explaining in detail the services they could provide and what my home could benefit from. He laid out the estimate and costs with no pressure but an honest evaluation of what was needed. Very pleased with my experience!

Benjamin Franklin plumbing and my tech was Eric Charon. First of all they were very fast to come out. Eric was awesome he helped me layout the whole hole tank and marked it because I had no clue where it was. Told me exactly what to expect and how it was going to be done. Eric was very friendly and professional in his time with me. Overall I am very pleased with the service and price. I can’t say enough good things about Eric and Benjamin Franklin plumbing other than I know I found a company to help me out with plumbing. Definitely recommend this company!

I contacted Benjamin Franklin Plumbing regarding a recent issue with low water pressure. Their team was incredibly responsive, immediately prioritizing my concern and booking me the first available appointment. My technician, Hallam Cottingham V, was exceptionally professional and knowledgeable about my home's specific equipment. He immediately put me at ease with the dedication and care he applied to solving the problem. The job ultimately required a couple of hours, but Hallam worked diligently and straight through until it was done. He not only resolved the low pressure but also cleaned up his workspace. As a bonus, he even noticed and tightened a loose sink faucet while testing the water flow—a true commitment to detail! Thank you, Hallam, for the outstanding service, and thank you, Benjamin Franklin Plumbing.