Sam was our technician and did a great job. He came out during a stressful situation with a failing water heater and no hot water, and even though it was late, he was professional, patient, and thorough. He explained our options clearly and made sure everything was installed safely. We really appreciated his hard work and the peace of mind he provided. The service was more expensive than expected, but given the late hour and prompt emergency response, we understood the higher cost.

Eric was friendly and professional. He provided a clear overview of charges before work commenced that were reasonable along with potential service costs beyond inspection should the need for them arise. I have used Benjamin Franklin Plumbing previously and once again they have exceeded my expectations with their personnel from appointment set up, confirmation checks, and service visits. Highly recommend!

Great company. Very professional technicians. We had Eric come out to our home. He is very knowledgeable and patient in explaining the issues we had with our plumbing. He took care of everything on site and did great work. I really appreciate the fast response and care that they provided for our home. Thanks for everything!

I had a clogged drain in my sink/washing machine line. I originally called mr rooter to fix it. After my 2 hour appointment window came and went I had to call them. The operator had no idea why they hadn't shown. As soon as I hung up the plumber called and acted like he was super busy but that he could leave right then and head my way. An hour later he showed up. Made a bunch of excuses and made me feel like i was stupid. It was obvious he had forgotten my appointment and he didn't want to do the job. Then he gave me a quote of $418 but he kinda urged me to think it over. I told him id call someone else. I called Ben Franklin the next day. They didn't have an appointment for that day that worked for my schedule so we set it up for the next day between 3 and 5. When I got home at 230 Angel Cortez was already at my house. He wasn't impatient or trying to rush me. Instead he was hanging out and organizing his truck. He said he could wait if I needed to settle in after work or he could jump right on it. I told him I was ready when he was. He looked inside and then under my house and explained everything without making me feel like an idiot. He cleared my clogged drain in about 10 minutes and explained why the old pipes were clogging. He charged me about $25 less than mr rooter tried to even with his $69 service call. He was extremely professional and knowledgeable with 18 years of plumbing experience. While he was under my house he notice an hvac exhaust vent line that wasn't connected and was worried for my families safety due to carbon monoxide. He duct taped it and explained that it was actually broken and needed to be replaced. He really went above and beyond. Angel is a great asset to the company and I'll definitely contact him again if I need a great plumber

Scheduling my appointment was easy and I received helpful information on my provider’s arrival time. Kevin was very patient in explaining in detail the services they could provide and what my home could benefit from. He laid out the estimate and costs with no pressure but an honest evaluation of what was needed. Very pleased with my experience!