Our tech Ethan Tolliver was exceptional from start to finish. He didn’t just treat us like a customer he treated us like family. He was very knowledgeable and thorough in explaining the repairs needed. He made the whole process enjoyable. We look forward to working with Ethan and his company in the future if anything is needed. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes. We are very pleased by the overall service we have received so far. We had a new tankless water heater installed after the repair and the whole process was great from start to finish. Chris and Jordan were the two install techs on the tankless eater heater. They also extended our natural gas line so we could put a gas stove in. This is honestly the best experience we’ve ever had from a company. I would highly recommend them for your next service.
Casey and Jack came out two days in a row for a frozen ditch line pipe and sump pump issue. They worked diligently and quickly. They were respectful, explaining every step; oftentimes, repeating what they were doing so my elderly mother understood. In addition to their customer service and work ethic, they have been to our home on previous service calls and have a relationship with my mother which keeps down her anxiety. Those two fellas should be commended on superb service!
Bill is fantastic. I will not work with another plumber unless it is Bill. I was quoted 2 guys 1200 for 6 hours. They got the job done in less than 4. Installed the new heat tape and insulation on the pipes. He even sat down with me at my original appointment to show me what I needed, where to buy it, what a good price was etc. He is amazing
We are so very happy the the entire process, from them giving the free estimate to our service installer Jordan being professional and friendly and clean. He was informed and shared willingly. Just as pleasant as having to spend money could be. Thanks
Joseph Steffen has exceptional plumbing and customer skills. I was faced with needing a new bathroom toilet and kitchen sink. Joseph led me through the best replacement choices. His work in replacing the bathroom and kitchen plumbing was excellent. I have complete confidence in Joseph and Franklin Plumbing.
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