Our tech Ethan Tolliver was exceptional from start to finish. He didn’t just treat us like a customer he treated us like family. He was very knowledgeable and thorough in explaining the repairs needed. He made the whole process enjoyable. We look forward to working with Ethan and his company in the future if anything is needed. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes. We are very pleased by the overall service we have received so far. We had a new tankless water heater installed after the repair and the whole process was great from start to finish. Chris and Jordan were the two install techs on the tankless eater heater. They also extended our natural gas line so we could put a gas stove in. This is honestly the best experience we’ve ever had from a company. I would highly recommend them for your next service.
Luis did a great job. He arrived on time, was friendly and polite and completed the job for me quickly and professionally. The drain for my new washer dryer was clogged. He got it flowing quickly.
This is a review for Chris Herron and Jordan. On Oct.23,2025 they did a huge job at our home. Replaced the main stack and all remaining cast iron from 2nd floor down. 100 plus year old house with on-going plumbing issues.They spent entire day at it .These guys did not stop until finished.Easy to work with and explaining what they needed to do. Chris has been here before and very professional, knows what he is doing. Highly recommend to anyone. Thanks for a job well done.
If you are looking for an expert plumber, his name is CHRIS! Chris has been at our house one or two times to fix various leaks. Unfortunately for me I needed to call again because of a leak. I placed the call and within 24 hours my leak was being fixed. I was lucky enough to get Chris again. As always, he was thorough, informative, and his expertise is evident in his approach to everything. He ALWAYS checks, double checks and triple checks to make sure his diagnosis is correct and it is always right on!! He identifies the problem, explains what needs to be done, repairs it, and gives a recap of what he did, why he needed to do it, and what I need to do to maintain it if anything. Chris is incredibly personable and just an all around nice person. He is my go to person when we need help and I can’t thank him enough. He surely deserves great recognition for his hard work. Thanks so much and I’m a big fan of Benjamin Franklin Plumbing and Chris!!
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