Joseph was great. He going the issue quickly, waited about 45 min to make sure the water heater was working properly. Ahead of there were any other plumbing issues he could check. Just very polite and helpful. Definitely would recommend him.
We bought a house with a sump pump and wanted to make sure that it is in good working condition, especially with all the rain that the Cincy area can get. We chose Benjamin Franklin with all the good reviews online and were very pleased with Anthony when he came to check over the model we have and make sure the battery back-up is working as well. He told us about the membership plan that covers annual checks and discount on repairs and did not pressure us at all but gave us time to think about it. He went ahead and checked the water pressure for the house and gave us some maintenance tips. The charge for the annual service check-up call was reasonable, especially with also draining the water heater. A pleasure to meet Anthony and know we have a reliable plumbing company we can call!
Ethan was very knowledgeable and professional. His customer service skills are excellent. He was very patient in explaining the work he was doing and what would be needed in the future. Outstanding experience!
Ethan was very pleasant. Very easy to understand and to talk to. He was also very informative about the water heater and gave honest opinions. I appreciate fast service from my call on Sunday.
Ethan and Chris were the best!!!! We have the maintenance agreement and they came out same day and replaced our toilet. Highly recommend the 2 of them. Ask for them by name
