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4.82 (117471 reviews)

Plumbing Services in Surprise, AZ, Benjamin Franklin Plumbing® of Phoenix

Your Trusted Surprise Plumber

Surprise is one of the Valley's fastest-growing cities, a booming northwest Valley community of vast new master-planned subdivisions, active-adult communities, and spring-training baseball, expanding into the desert along Grand Avenue and Bell Road. Benjamin Franklin Plumbing® of Phoenix is the on-time team Surprise families count on.

602-461-8364 Book your appointment online

On time, every time, “if there's any delay, it's you we pay!”™ We've served the Valley for over 30 years.

24/7

Around-the-clock emergency service

100%

Satisfaction Guarantee: we back our parts and workmanship with a two-year 100% satisfaction guarantee, and our 4

for every minute we're late, up to 60 minutes or $300

Comprehensive Plumbing Services in Surprise

Every Surprise home has access to our full range of plumbing services. The menu is the same across our entire Valley of the Sun service area, and each service links to the national brand page with full details:

24/7 Emergency Plumbing

Around-the-clock emergency service dispatched for Surprise homeowners facing burst or leaking pipes, slab leaks, sewer backups, water heater failures, or no-water situations, day or night, weekends and holidays.

Water Treatment, Softeners & RO
Water softeners, filtration, and reverse-osmosis systems for the Valley's very hard water, cutting the scale that ruins water heaters, fixtures, and appliances, and addressing the arsenic, chromium, and other trace contaminants found in the region's Colorado River (CAP), Salt River Project (SRP), and groundwater blend.
Water Heaters & Tankless
Water heater repair, replacement, and installation and tankless systems, Phoenix's very hard water scales and shortens the life of water heaters (cutting efficiency dramatically), so flushing, repair, replacement, and tankless upgrades are among our most-requested services.
Plumbing Repairs & Inspection
Expert diagnosis and repair of leaks, fixtures, and supply problems, backed by professional inspection and diagnosis, with our trucks stocked to fix most issues in a single visit.
Piping, Repiping & Water Lines
Pipe repair and whole-home repiping for pipe scaled and corroded by hard water and the aging or polybutylene systems in older homes, plus water service line and leaking pipe repair.
Slab Leak & Leak Detection
Slab leak detection and repair, plus non-destructive leak detection and leak repair, finding hidden leaks under slabs and in buried lines before they waste precious water or damage a home.
Drain Cleaning & Hydro Jetting
Drain cleaning and hydro jetting with camera inspection, clearing scale, grease, mineral buildup, and roots from Valley drain and sewer lines.
Sewer Line Repair, Replacement & Trenchless
Sewer line repair and replacement and trenchless options for aging and root-clogged laterals, often with minimal digging in the hard caliche ground.
Gas Lines
Gas line installation and repair for water heaters, ranges, pool heaters, outdoor kitchens, and fire pits, installed and tested safely by licensed professionals.
Fixtures, Outdoor & Disposals
Faucets, toilets, showers, sinks, bathtubs, and garbage disposals repaired and installed, plus outdoor plumbing for hose bibs, irrigation, and desert landscaping.

Surprise's rapid growth shapes its plumbing, but even its newest homes face the Valley's very hard water. The city's tap water is very hard, scaling fixtures and shortening water heater life from day one, so softeners, reverse osmosis, and filtration are top upgrades even in new construction, and they address arsenic and trace contaminants. Surprise pairs sprawling new subdivisions with large active-adult communities (like Sun City Grand), so water heater, repiping, and fixture service is steady, and desert-edge homes may be on wells.

Surprise homes sit on concrete slabs over caliche, not basements, so slab-leak detection matters even in newer homes, and finding hidden leaks conserves water. Hard-water scale makes water heater service and softener installation frequent even on new units, the summer monsoon brings storm drainage concerns, and the extreme heat pushes plumbing hard.

Surprise Neighborhoods and Areas We Serve

The active-adult community of Sun City Grand
Master-planned communities like Marley Park and Prasada
Homes near the spring-training complex and Surprise Stadium
Desert-edge subdivisions toward the White Tank Mountains
And the homes across Surprise

Surprise Local Insight

Surprise's new and active-adult homes get our full range, very hard water treatment and RO (even for new construction), water heater service, repiping, slab-leak detection, gas lines, and well service on the desert edge, with honest, no-pressure service. Our stocked trucks finish most jobs in one visit.

Why Surprise Chooses Benjamin Franklin Plumbing®

The On-Time Guarantee
“if there's any delay, it's you we pay!”™, if we're not on time, we pay you $5 for every minute we're late, up to 60 minutes or $300. See our guarantees.
Serving the Valley for 30+ Years
we've helped Phoenix and Glendale neighbors with repairs, installations, and maintenance for over three decades, local, licensed plumbers who live and work in the same communities.
Two-Year 100% Satisfaction Guarantee
we back our parts and workmanship with a two-year 100% satisfaction guarantee, and our 4.8-star rating across nearly 2,000 reviews reflects it.
One-Visit Convenience
our vehicles stay stocked with parts, so we diagnose and fix most plumbing issues in a single visit, and we clean up after ourselves.
Honest, Up-Front Pricing & Financing
you approve every price before any work begins, no surprises, and we offer flexible financing, including interest-free options if paid within terms.
24/7 Availability
we answer the phone around the clock, every day of the year, vital during a slab leak, a failed water heater, or a burst pipe in the desert heat.
Licensed, Insured & UWIN®-Endorsed
background-checked, drug-tested professionals, licensed in Arizona (ROC 200353), with liability coverage and workers' compensation, and backed by a brand named Forbes' Top Ranked Plumbing Company of 2024.

Seasonal Plumbing in Surprise

Surprise plumbing follows the desert calendar. Even in a new home, add and maintain a softener and RO system to protect against the very hard water; flush the water heater yearly; before monsoon season, check drainage; and in a rare cold snap, protect exposed pipes.

Schedule Plumbing Service in Surprise Today

Call Benjamin Franklin Plumbing® of Phoenix at (602) 461-8364 anytime, day or night, or book your appointment online. Meet the Phoenix team behind every visit. We proudly serve Surprise and communities across the Valley of the Sun, on time, every time. Learn more on the Benjamin Franklin Plumbing® national brand site.

602-461-8364

Book your appointment online

Learn more about our Phoenix-based plumbers.

Book Now

Emergency Response Plumbing Services

Our Licensed Plumbers Are Prepared, Anytime

When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.

Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.

Book Now

or call (800)259-7705

See why homeowners love to work with us

Customer Reviews

4.82 (117471 reviews)

Brennie Brackett

Made appointment to pinpoint leak in shower head. Turned out it was the valve which needed replacing. Hugo was great. Ordered it and returned the following day to install. He also shared information about flushing out our tankless water heaters and addressing excessive pressure coming into the house. We are checking with the builder before we schedule those additional jobs to see if there is any warranty on our home.

Mark Katzman

Hugo came on time. Fixed problem.

Donna

Angi recommended Benjamin Franklin Plumbing with a 5-star rating. Repairman, Wilson did a great job. We had a leak in a waterline in the front yard. Excellent service. He was professional, knowledgeable, and worked in a timely manner. Afterwards, he cleaned up the work site and did a safety inspection. I would definitely recommend this company and Wilson 😃

Rich Dunham

★★★★★ Exceptional service from Ethan and Benjamin Franklin Plumbing in Lisbon! I called just before closing and they had someone out to my home first thing the next morning. Ethan was fantastic - very polite, professional, and efficient. Pricing was very upfront before any service was provided, so there were no surprises. The job was completed within an hour! Exceptional customer service from start to finish - I also spoke to the office manager and everybody was very polite. It’s GREAT to have and know this company is serving the North Country! Thank you! Highly recommend!

Jim O'Callaghan

We were very blessed to have such an expert as Mike come to our house to troubleshoot our hot water heater. The man is a consummate professional, has decades of experience, knew exactly what he was doing, did what he needed to do, and we couldn't be more pleased to have had this absolute expert come to evaluate our water heater. As soon as we met him, we knew we were in good hands. He'll be back in 2 days to replace the hot water heater. Thank you so much!

William Rosshirt

Great! Andrew was friendly and knowledgeable. Came out an hour after I called and got my water line fixed up. He also let me know how to protect it from future problems. I'm a happy customer

Justin Faulkner

Great communication when trying to schedule and when in route. Answered my questions and explained options before starting. Completed the work, verified it was fixed and cleaned the area when he was done. (Kitchen sink clog - more than 25’ from the sink)

William Whitehouse

Justin did a great job unclogging my kitchen sink. I tried to do it myself and evidently it went up the vent at the T instead of going down into the clog. Hopefully it will not clogged again but if it does and I can't get it I will be calling again. This is the 2nd time I've used Ben Franklin Plumbing and am happy the the fast response and courtesy of the plumbers. I recommend Ben Franklin Plumbing to anyone I know needing a plumber.

N Peterson

Chris is very upbeat and personable. He showed up on time and was very knowledgeable and got everything done the same day that we needed repaired and replaced. I’m very pleased with his work and would highly recommend Chris for any future plumbing projects.

Jorge Hernandez

Jordan is amazing! He went out of his way to get the job done. Professional top-notch the best I’ve seen in a long time I would recommend and make sure you ask for Jordan.M

Frequently Asked Questions

My Surprise home is new, do I need a water softener?

Yes. Even new homes face the Valley's very hard water, which scales fixtures and shortens water heater life from day one. A softener plus RO protects your new plumbing; we test and install the right system.

Do you offer no-pressure service for Sun City Grand?

Yes, up-front pricing you approve before we start, patient explanations, and no upselling. Our reviews from active-adult residents reflect exactly that.