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Main entrance of Polaris Fashion Place near Columbus, Ohio

4.82 (120752 reviews)

Plumbing Services in the Polaris Area, OH

Polaris isn't a town of its own. It's the busy area around Polaris Parkway and I-71 in the far southern end of Delaware County, where Columbus, Westerville and Orange Township meet. Polaris Fashion Place opened there in 2001, and since then the area has filled in with apartments, condominiums, single-family neighborhoods, offices and restaurants. It uses the 43240 ZIP code. Benjamin Franklin Plumbing of Delaware is based just up the road in Delaware.

We're The Punctual Plumber, and we put money on it. If we're late, we pay you $5 a minute, up to $300.

Plumbing Services in the Polaris Area

Emergency Plumbing: Burst pipes, water heater failures, sewer backups and no-water calls, including nights and weekends.
Water Heaters & Tankless: Tank and tankless repair, replacement and installation for houses, condos and townhomes.
Condo, Townhome & Apartment-Style Plumbing: Shutoff valves, supply lines, water heaters, leaking fixtures and drain problems in attached homes. We can coordinate with your HOA or property manager.
Drain Cleaning & Hydro Jetting: Camera inspection and hydro jetting for slow drains, grease and buildup.
Water Softeners & Filtration: Softeners and whole-home filtration to cut hard-water scale.
Pressure Regulators & Leak Repair: We check pressure on every visit, replace pressure-reducing valves, and find and fix leaks.
Sump Pumps & Basement Protection: For single-family homes with basements, including battery backups.
Sewer & Water Line Repair and Replacement: Camera diagnosis, repair and replacement.
Fixtures, Faucets, Toilets & Disposals: Repaired or installed.
Outdoor Plumbing: Frost-proof hose bibs and outdoor lines that hold up through an Ohio winter.

The Polaris Area Plumbing Landscape

Almost everything in the Polaris area was built since the 1990s, and the area has seen more development than anywhere else in Orange Township. Much of the housing is condominiums, townhomes and apartments alongside single-family neighborhoods, so the plumbing calls are a mix. In attached homes it's water heaters, shutoff valves, supply lines and leaks that affect a neighbor. In single-family homes it's first-generation water heaters, sump pumps and pressure-reducing valves reaching the end of their lives.

Water and sewer providers vary by address in the Polaris area. Orange Township is served by Del-Co Water and the Delaware County Regional Sewer District, and parts of the area that sit within the city limits of Columbus or Westerville can be on a different provider. Del-Co water is moderately hard, about 7 to 8 grains per gallon, which leaves scale in water heaters and fixtures over time. Central Ohio's soil is clay-heavy and drains slowly.

Polaris Area Neighborhoods and Areas We Serve

Polaris Fashion Place and the Polaris Parkway corridor
Polaris Founder's Park
Village at Polaris Green
Prestwick Green
The Retreat and The Woods at Polaris
The Pointe at Polaris, The Edge at Polaris and The Galaxy at Polaris
Westar and the Worthington Road corridor
Hidden Ravines
Lewis Center and Orange Township
Westerville (Delaware County side)
The rest of the Polaris area (ZIP 43240)

Polaris Area Local Insight

Calls in the Polaris area depend on the building. In condos and townhomes, a failed water heater or a leaking supply line can affect more than one unit, so we shut water off fast and tell you what's covered by you and what's covered by your association. In single-family homes, water heaters and sump pumps near the end of their service life are the repeat calls. Our techs test your water pressure and check the age of your water heater on every visit. Our trucks are stocked, and most calls are fixed on the first visit.

Why the Polaris Area Chooses Benjamin Franklin Plumbing®

The On-Time Guarantee: If we're late, we pay you $5 for every minute, up to $300.
Up-Front Pricing: You see and approve the price before any work begins. No meter running.
100% Satisfaction Guarantee: We stand behind our materials, labor and craftsmanship.
Licensed & Insured: Background-checked, drug-tested professionals. Ohio License #12313.
Locally Owned, Nationally Backed: Based in Delaware, with a national brand behind us.
Good, Better, Best Options: Clear choices on every repair or replacement, with financing available.
Benjamin Franklin Plumbing® Club: Annual plumbing inspections, priority service and member discounts.

Seasonal Plumbing in the Polaris Area

Before the first hard freeze, disconnect your garden hoses, shut off and drain the outdoor faucets, and insulate any pipes in unheated spaces. Know where your main shutoff is, especially in a condo or townhome, so you can stop a leak fast. Flush the water heater once a year to clear sediment and scale. If you have a sump pump, test it and its battery backup before the spring rain and snowmelt.

Schedule Plumbing Service in the Polaris Area Today

Call Benjamin Franklin Plumbing of Delaware or book your appointment online. We serve the Polaris area, Orange Township and the rest of the Delaware County area.

Learn more about our Delaware-based plumbers.

Book Now

Emergency Response Plumbing Services

Our Licensed Plumbers Are Prepared, Anytime

When you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.

Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.

Book Now

or call (800)259-7705

See why homeowners love to work with us

Customer Reviews

4.82 (120752 reviews)

Gerald Kroeger

Very pleased with the service we received today from this new business! Called and Logan arrived within an hour to convert furnace from nature gas to propane. Very pleasant, completed work in an appropriate time frame at a very reasonable price. Will definitely be comfortable using this company again.

Just Leaffarm

Exceptional service, fixed a problem other companies could not fix for years. Extremely knowledgeable and very happy with the service. Would recommend 1000% 👍👍👍👍👍👍👍👍

Nick Leitner

Hugo was fantastic! Very knowledgeable and was super helpful!

Joanne Gilbert

Brandon was very easy to work with in giving me options to consider. Personable, polite and professional!

Ron Hyatte

Excellent quality work. Company employees are very knowledgeable and professional. Very reasonable prices for the work performed.

Robert Whitten

I needed my 12-year-old water heater replaced soon and requested seven estimates. Two gave a verbal quote over the phone without seeing the job. I was not sure what I was getting or if they would add additional charges after they got the job. One was going to bring a water heater with them to replace it during the estimate process. One gave written quote that stated a price and description of “replace 50 gal water heater”. There were no details on the work to be completed. Benjiman Franklin Plumping’s estimate was the most complete on the work to be performed. Davy noticed issues with the current installation that was not to code that others missed. He spent the time explaining and answering my questions so I could understand what and why items were being done. Davy was very professional, knowledgeable, and friendly. Although they were not the cheapest or the most expensive, they included everything to replace the water heater and bring in up to code within the estimate, with this I gave them the job. The installation was scheduled for the next day, Davy and Wilson arrived on time. The two worked well as a team completing the job beyond my expectations and to my satisfaction. The finished job looked so much better than the original installation. I am sure they are proud to be associated with their work. They cleaned up as they went so no mess was left behind. Job well done. Thanks Davy and Wilson

Kylie Kurt

Brandon helped bring the pressure of our water down because it was way too high and added a filter to our ice maker so we don’t have so many calcifications in our ice! Brandon did a good job and was very nice. He cleaned up after himself and was always friendly. He was very knowledgeable and answered all the questions I had!

Kersten Scanlon

I have known the owner John for 15 years. He is very knowledgable about plumbing and can explain plumbing systems so well. He has given me great ideas and options when I am working on my house and I value his opinions and advice. Recently, I had a plumbing issue under the house and John took care of it. I am very happy with his work.

Daniel Moise

I’m gald to say that Benjamin Franklin in Palm Desert helped me install my water heater that failed. Luis and Hugo were very professional and kept the work area cleaned at all times even during the installation process. I highly recommend them for any plumbing needs in Coachella valley.

Eric R

I know the owner and worked with him. He is dependable, has pride in his work and always willing to teach. You can trust Benjamin Franklin Plumbing To be on time, do what they say they are going to do and always produce high quality work. Please give them a try you won’t regret it 😊

Frequently Asked Questions

Is Polaris its own city?

No. Polaris is a development and shopping area where Columbus, Westerville and Orange Township meet, and it uses ZIP code 43240. We serve homes throughout the area, no matter which municipality your address is in.

I live in a Polaris condo and my water heater leaked. Who pays?

It depends on your association's rules and your policy. Usually the water heater inside your unit is your responsibility, while the building's common plumbing may be your association's. We can shut off the leak, replace the water heater, and give you the paperwork to send to your insurer or association.

How long does a water heater last in a Polaris area home?

Most tank water heaters last 8 to 12 years, and hard water can cut that short. Many homes in the area are built in the 2000s and are already on a second water heater. If yours is past 10 years old, rusting at the base or popping as it heats, have us look at it before it fails.

Do I need a water softener near Polaris?

You don't have to have one. Del-Co water is moderately hard, though, and a softener cuts down on scale in water heaters, tankless units, dishwashers and fixtures. We'll test your water and tell you what makes sense.