We had Kyle Boss out to look at a water heater line issue, and he was absolutely fantastic. From the moment he arrived, he was incredibly polite, courteous, and respectful of our home while checking the indoor valves. He took the time to explain everything clearly and provided highly professional advice and distinct options for us to think about. Follow-up communication was excellent—he provided highly detailed, transparent estimates for each potential task so we knew exactly what to expect. While we are pausing our plumbing projects for the moment to focus on some unexpected structural foundation work this weekend, Kyle’s professionalism and customer service were top-tier. Highly recommend his diagnostic work!

Kyle was fantastic. My water heater started leaking and it was about 20 years old, so it was definitely time for a replacement. Kyle arrived right on time, explained everything clearly, and answered all of my questions without rushing. The whole process was smooth and professional, and I’m very happy with the new installation and the service overall. Highly recommend!

Kyle from Benjamin Franklin Plumbing of Redmond came out to investigate a possible leak at my home, and I was very impressed with the service. He was extremely honest throughout the entire process and never tried to upsell or hide anything. He carefully explained every step of the investigation and took great care while cutting the drywall to minimize damage. What stood out the most was his honesty and professionalism — after spending a significant amount of time thoroughly checking everything, he confirmed that there was actually no leak issue. I really appreciated the genuine and careful investigation instead of being pushed into unnecessary repairs. Kyle also helped clean up after the work was done, which showed great attention to detail and customer care. Overall, an excellent experience and I highly recommend Benjamin Franklin Plumbing of Redmond and Kyle for their honesty, professionalism, and quality service.

Ostanding Service! The technician, Parker, was fantastic when helping with my clogged dishwasher. He was incredibly kind, explained the issue clearly and showed immense integrity. His honest advice saved me hundreds of dollars on an expensive repair. I highly recommend both Parker and the company for any plumbing needs.

I had a great experience with the tankless water heater flush with BF plumbing. Scheduling was fast and Parker was professional, efficient and thorough. I would definitely hire them again for future needs.