We had Kyle Boss out to look at a water heater line issue, and he was absolutely fantastic. From the moment he arrived, he was incredibly polite, courteous, and respectful of our home while checking the indoor valves. He took the time to explain everything clearly and provided highly professional advice and distinct options for us to think about. Follow-up communication was excellent—he provided highly detailed, transparent estimates for each potential task so we knew exactly what to expect. While we are pausing our plumbing projects for the moment to focus on some unexpected structural foundation work this weekend, Kyle’s professionalism and customer service were top-tier. Highly recommend his diagnostic work!

Kyle was fantastic. My water heater started leaking and it was about 20 years old, so it was definitely time for a replacement. Kyle arrived right on time, explained everything clearly, and answered all of my questions without rushing. The whole process was smooth and professional, and I’m very happy with the new installation and the service overall. Highly recommend!

Clair and her team were extremely helpful and professional. They are knowledgeable and great at explaining of the venting issue of my water heater. It is an excellent experience working with Benjamin Franklin Plumbing of Redmond. Highly recommend to anyone looking for reliable and professional service.

Luc is professional, experienced, and helpful person. Our toilet downstairs got clogged and the dirty water backed up, which is a nightmare for a first-time home owner. He saved our family within a few hours. It's a 50 years old house and we cannot find a cleanout in our yard and crawspace, so he pulled the toilet to access the sewer line, ran a cable to clear blockage to restore water flow, and camera the line to inspect for any damage. Toilet is reinstalled with a new wax ring and re-grouted toilet base for sure. We also got a chance to speak to Claire, the owner who is friendly and also from Taiwan. The root cause seems to be at the common line before the city main sewer so potentially more future work to be done. Claire is sweet and willing to help us so we opted in the monthly membership to get the 15% service discount and other perks. I recommend their services, but hope we won't need them in years. : ) Side note: call center lady was not that patient and friendly. Maybe it was because I called her at 8 in the morning. @@

Absolutely fantastic service from Carlos at Benjamin Franklin Plumbing! ⭐⭐⭐⭐⭐ Carlos was incredibly professional, knowledgeable, and courteous throughout the entire process. He quickly diagnosed and fixed our pipe issue and replaced our toilet with great attention to detail. He made sure everything was spotless before he left and took the time to explain what he had done and how to maintain it. We felt completely confident in his skills and appreciated his friendly attitude. We highly recommend Carlos and Benjamin Franklin Plumbing for any plumbing needs. Thank you for the excellent service!