I had Lauren Boyd come out and give me an estimate for adding a bar sink drain and water into existing plumbing. She gave the project a thorough review, gave me a reasonable estimate and performed the work a few days later. It was quick service, great customer service and it passed inspection so I can’t ask for much more. I will be calling her again for future plumbing needs!
We had a big problem happen where one technician did our estimate, and a different tech came to do the install. The tech doing the install did not understand what the estimate/work was going to be covering and thus we ended up extremely unhappy with his work. However Mike England, the tech that did our estimate, was in touch next-day and explained that the work was indeed not as it was supposed to be and informed me that he had already started the process to have a new tech, Will Elliot, come out to fix our situation. Will fixed everything and explained what it was he had done. He was very professional and did an awesome job. Mike also has been extremely professional throughout this experience and has worked hard to make sure that our situation was fixed and that we were happy with the work. I’ll include a picture of what it ended up looking like and while it is unorthodox, it is functional and makes my life easier in the event of a leak because I will no longer have to take the wall apart to reach the shutoffs. I am only giving a 4-star because of the problems that came up but as for Mike and Will they are 5-star, grade-A technicians.
Nathan came out same day, and fixed our problem quickly and correctly! He also installed a new and better spigot to help prevent potential issues down the road. Very reasonably priced, especially on a Sunday. Service and repair came out SO MUCH cheaper than what I thought it was going to cost. I'll definitely use Benjamin Franklin Plumbing (or their adjacent companies for HVAC and electrical) if needed in the future. Also, shout out to Leslie who answered the phone when I first called. She was super friendly and helpful and made me feel so much better about what was going on. Great people all around!!!!
I had blocked pipes that I was unable to clear. My plumber thoroughly investigated the issue and determined that I had roots growing into the pipes causing blockage. He kept me informed during his investigation, provided me with pictures and clearly explained both what repairs were needed and what my options were. He gave me three prices / options to resolve the issue and there was no “hard sell” at any time. This is a bigger repair than I had hoped for, but I believe I am being treated fairly.
It was my first time using Benjamin Franklin Plumbing. The service was excellent from start to finish. Leslie received my call for service, she was courteous and made sure she understood the issue. Same day service, in which the technician, Lauren, provided gold star service. She was pleasant, knowledgeable and diligent in locating the issue. Lauren went above and beyond to resolve timely. Highly recommend, thanks!
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