Zac was outstanding today. He listened to my problem n understood the need. He explained the process n steps he would be taking. He provided me with my options the cost and offers. He was very detailed, kept me informed along the way. He was neat and professional all day. He maintained a polite demeanor and kept me involved in decisions. I would recommend your company to everyone based on my experience with Zac.
- Joseph T.Moodus, CT
Ryan Wesson was the technician who serviced my RV. He solved my drainage problem within a very short time. He also did a thorough check of ALL of the plumbing, even going underneath the RV. Amazing! I have never seen a plumbing company, or a plumber so responsive, and judging from Ryan, you have the best technicians in the business. I will keep your card always in my wallet. He really was a life saver! THANKS --- John Ferrara.
- John FerraraEast Lyme, CT
Ken did a wonderful job replacing the water heater and upgrading the plumbing in my elderly mother's house! He arrived on time, spent a lot of time explaining the situation and options to me, and worked late into the freezing cold night to complete the job. Ken even changed the water filter AND heating system air filter for her because he realized she could not do it! Ken was cordial, respectful, and extremely professional! Ben Franklin Plumbing should be very proud to have Ken as a team member!! None better!!
- Penny LeonardMarlborough, CT
First of all, to get somebody to come the same day was incredible. Vincenzo was very knowledgeable and kind and he gave us several options on how to address the issue. He explained everything clearly and thoroughly and his passion, commitment, and dedication to his work was so evident. This professionalism not only speaks volumes about him while he was here, but also for the company.
- Kim & Dave JalonackHebron, CT
I meant everything in the Google review I left - 100%. Vincent B was a great tech and if he isn't training others he most certainly should be, I haven't had a competent tech in years - this was so refreshing. He did a great job and he's a great face for Benjamin Franklin. He modeled exactly how all service techs SHOULD be. I will most definitely be recommending you to everyone I know because of his fantastic service today; there's none better! You all are a blessing. It's rare to find good service nowadays, thanks again. Dionn
- Dionna TrazinskiEast Windsor, CT
My water heater failed and started flooding my basement in the early evening hours the day before New Years Eve. I shut off the water and began shop vacing my basement, and I called Benjamin Franklin Plumbing, who I have used before. The on-call tech was already on a call, but Kenneth M., who had already clocked out for the day, responded to my call. He came to the house, assessed the situation, and drained and cut out the heater. He then went back to the shop, picked up a new heater, and came back to install it. After completing the install, refilling the water heater, restoring power, and finishing up, the valve on the hot water line, that was outside of the work he had done, started leaking. After discovering that the valve had no packing washer, and could not be adjusted, he was forced to cut out the valve, and repair the line, extending his after hours work. I cannot express strongly enough what a fantastic technician/plumber Ken is, and his focus on my need to get this taken care of right away, extending his workday into the late evening hours, shows what a great person he is as well.
- Carl BakerWillimantic, CT
Mark was prompt and had a clear understanding of his job requirements. He was tidy, polite, and answered all questions asked. I would recommend him and his company.
- Klaus AlbersAshford, CT
I called the company and spoke with a very skilled customer service agent. I hoped for a quick appointment and they came the same day. The service guy (Zac) was absolutely AWESOME !!!! Fast, clean, knowledgeable.... Took care of everything I needed done in a very short time. I highly recommend this business AND Zac as the repair man. I will definitely use this business again without a second thought. Very happy with the results !!! A+++++
- Thomas Edwards Jr.Gales Ferry, CT
Recently we had a problem with our tankless water heater. There were several attempts to fix the problem to no avail. Felix arrived on the scene and with his maturity, patients and calmness was able to methodically follow the manufacturer's directions and supply us with hot water. His professionalism is definitely an asset to Ben Franklin.
- Michael G.Manchester, CT
GREAT SERVICE as always. Jermaine did my yearly check. Flushed out my hot water heater and filled it back. He made some suggestions that I'm getting done. He was very knowledgeable, friendly. Got the job done in a timely matter. Thank You again Jermaine.
- Rich GraczykWindsor, CT
Charlie came back here to do a complete shower and toilet replacement in one bathroom and a tub replacement in the larger bathroom and add a shower. Despite a number of issues with the supplies that were delivered he communicated wonderfully and we worked thru any issues. workmanship is great and his apprentice Nick was also a pleasure to work with.....we will have them back anytime needed... Chris did a nice job on shower door install.... happy customer.....
- David BrownLebanon, CT
Our tech was Charles. Spot on. On time. professional and all round nice gentleman. Work was completed in a very timely manner, and it was a pleasure to have him here to do these two tasks. Very happy new customer.....!!!!!
- David B.Lebanon, CT
The morning fix didn't stay fixed. we needed a new part after all. Devan M. at 3 o'clock, got the part we needed and my mom had hot water by 5:30. Thanks for the prompt service. We really don't like cold showers.
- Regina M.Coventry, CT
The gas water heater wasn't working and I called BF Plumbing. Charles C. was right on time, explained the problem, told me how to fix it again if it happened down the road, explained their repair redo policy and noted what he would have to do in case of a call back. He was at the house within an hour and a half of my initial call and suggested ways of making the water heater last longer. I would use him and/or BF Plumbing again in a heartbeat.