I called the company and spoke with a very skilled customer service agent. I hoped for a quick appointment and they came the same day. The service guy (Zac) was absolutely AWESOME !!!! Fast, clean, knowledgeable.... Took care of everything I needed done in a very short time. I highly recommend this business AND Zac as the repair man. I will definitely use this business again without a second thought. Very happy with the results !!! A+++++
- Thomas Edwards Jr.Gales Ferry, CT
Recently we had a problem with our tankless water heater. There were several attempts to fix the problem to no avail. Felix arrived on the scene and with his maturity, patients and calmness was able to methodically follow the manufacturer's directions and supply us with hot water. His professionalism is definitely an asset to Ben Franklin.
- Michael G.Manchester, CT
Our tech was Charles. Spot on. On time. professional and all round nice gentleman. Work was completed in a very timely manner, and it was a pleasure to have him here to do these two tasks. Very happy new customer.....!!!!!
- David B.Lebanon, CT
The morning fix didn't stay fixed. we needed a new part after all. Devan M. at 3 o'clock, got the part we needed and my mom had hot water by 5:30. Thanks for the prompt service. We really don't like cold showers.
- Regina M.Coventry, CT
The gas water heater wasn't working and I called BF Plumbing. Charles C. was right on time, explained the problem, told me how to fix it again if it happened down the road, explained their repair redo policy and noted what he would have to do in case of a call back. He was at the house within an hour and a half of my initial call and suggested ways of making the water heater last longer. I would use him and/or BF Plumbing again in a heartbeat.