They were able to come out within an hour of me calling, my technician Shaun completed the task of disconnecting my gas dryer, and fixing my washer hook ups the same day at a very reasonable price. I will definitely be using their service in the future, and I recommend this business for anybody looking for a reliable plumbing service. They came back and helped hook up water to my refrigerator, same-day service, excellent service as always.Shaun the plumber was awesome!

Shaun Spencer was absolutely fantastic. He was calm, extremely professional and explained everything before he did anything. He went over every little detail and gave me prices for best case and worse case scenarios. We have used them in the past, the techs and main call center are the best. Shaun in reality you deserve a 10/10.

Austin was professional, thorough, efficient and very friendly. He figured out the reason why our toilet continued to clog. Since we live in a new 55+ community, we were stunned when Austin proudly revealed to us the culprit: a bright magenta-colored tampon casement. What?! Everyone here is too… Ohhh, wait. It must’ve been our niece who had visited a few months prior. Austin was an excellent clog sleuth! PS: Thanks to the Done Right tech who had no-showed, we got Austin who done awesome. 🙂

Austin, was prompt and congenial. As always. It is a pleasure to do business with him. I will be recommending Ben Franklin and Austin to all my friends and family. Austin did a great job installing my replacement faucet. Thank you Ben!

Chad did an awesome job. He was very professional and you could tell he takes pride in his work. Chad was also good at explaining what he was doing to correct our issue and left no mess behind. If we ever have plumbing problems again, we will definitely be calling Benjamin Franklin, plumbing and requesting Chad. I noticed my cat and dog really like Chad too, and they are a very good judge of character! 😀