I'm so happy with the work they did. They worked as a team and showed great pride in a job well done. That's something you don't see every day and yes I was watching them work. They were able to pickup and move the block of sidewalk without breaking it and put it back in one piece which saved me a lot of money. Thank you so much, you guys rock! They are the best and I will use them from now on.
Technician performed a fantastic job first go around. Nick informed me he highly recommended a jet after clearing the main, situation came back. He was correct, then he jetted the line and Sean showed me camera view. Great comradery between the two. Thank you
My tech Chad came in diagnosing the issue and improving the results for our water system. Fixed the leak and all. !
We had an excellent experience with Benjamin Franklin Plumbing. Huge shout-out to Nick, Sean, and Austin for truly going above and beyond to help us resolve our plumbing issues. They took the time to explain everything in a way we could actually understand, welcomed us to watch and ask questions while they worked, and were genuinely a delight to have in our home. I honestly feel like I understand our house’s plumbing better after this experience, and really appreciated them letting us learn from them as they worked. It was very clear that they did everything they could to get us a fix as quickly and affordably as possible, without cutting corners or upselling. Professional, transparent, and kind—exactly what you hope for when dealing with a stressful home issue. Highly recommend!
Carlos was a wonderful technician. He quickly diagnosed our issue and presented thorough options for repair. He also pointed out future issues and gave us a quote to have the entire problem fixed. I would highly recommend Carlos and Ben Franklin to anyone needing plumbing services.
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