Reviews

I was very impressed with their knowledge of my steam heat system. It is very hard to find a company in this area that even works on these older units, and to find such expertise was a thrill. They are definitely my “go to” for all my future concerns. Professional, on time & precise. Thank you, Frank!

- Susan Rodgers Beachwood, NJ

Around 4PM yesterday, a leak was discovered in the lavatory in our bathroom. I called your office and asked them to send Brandon Moore to come and fix the leak because Mr. Moore had done some plumbing work for us before. Apparently, the lady who answered the phone got in touch with Mr. Moore. A couple of minutes later, Mr. Moore called me to say he was finishing a job in Irondale and would come to our house ASAP. He arrived around 40 minutes later, and ten minutes later the leak was fixed and has not leaked since. Mr. Moore was very pleasant and obviously knew exactly how to stop the leak. We were both pleased with his work and will call your company and ask for him should we need a plumber again. Thank you, Mr. Moore!

- John Fred McDuff Hoover, AL

Being a first time homeowner my basement has about 5 inches of water in it when I came home from work. I called at 8pm and there was a technician at my house within 30 minutes to 45 minutes. Fixed our issues quickly, gave us tips to look into and was incredibly professional. As well the prices were hundreds less than we expected. Thank you so much!!! If we ever need you again we will be returning customers!

- Thea Edwards Galloway, OH

I have a well and on Saturday I had NO water. Every place I called could not see me on the weekend, until I called Benjamin Franklin Plumbing. Chrissy came on Sunday, all the way from Philadelphia to Lincoln, DE. She diagnosed the problem and explained in detail how things work and what my problem was. She promised to return first thing Monday to replace my Pressure Tank and Gauge. She arrived by 10:00 AM, again from Philly, along with her helper, Rich. After replacing the tank and gauge, it was determined my pump also needed to be replaced, a possibility she had warned me about, so that was no surprise. Chrissy and Rich worked diligently all day to make sure my water was restored. They were both very courteous and respectful of my home. It was very cold outside and under my house, but their main concern was my complete satisfaction. Everything was cleaned up as if they had never been here. I received a very nice discount on the pump, since it was added later, even though Chrissy had told me it might be a possibility. I highly recommend this company and particularly Chrissy and Rich.

- Ronald R. Lincoln, DE

Mike was on time. He was very friendly and professional. He explained everything! I am grateful that he provided me with so much education. He took the time to answer all of my questions and address all of my concerns. Mike was respectful and he left the area clean. He did a great job! I will keep his card and definitely call Benjamin Franklin for my future plumbing needs. Thank you, Mike!

Very pleased with professionalism today provided by Benjamin Franklin Plumbing. My appointment was made late yesterday afternoon and the plumber was here at the beginning of the 12-4 window today. I ask a lot of questions and Tyler answered them all. I will not hesitate to use this company for future plumbing needs.

Called the night before and came the next morning and fixed my hot water heater the same day! Excellent service and Josh H was very professional and to the point of what we needed! I was very pleased with the quick turnaround and was very happy with my service! We will be using for any further problems in our home!

Professional, courteous, did a great job, offered ideas and suggestions to help keep the drain from clogging again.

Very informative. Offered a very competitive price with different options. No pressure sales.

They come when they say they will, are always clean and professional. Donny T. cleared my clogged shower drain in a few minutes and we were on our way. Great service, I'd recommend them to anyone.

On time!! Professional, knowledgeable, did not rush through their work. Definitely recommend these guys.

They were very prompt in both scheduling the appointment and arrival time. Sean was friendly and enjoyable to work with. He did a good job of getting a stubborn tub drain cleared. The office staff was friendly and professional when there was a miscommunication regarding the pricing. They cheerfully gave me the discounted price once the error was identified. I will use Benjamin Franklin Plumbing again!