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I recently had the pleasure of working with Chance Roberson and I cannot express how grateful I am for his exceptional service. Faced with a complex problem of creating a solution where both well and county water could flow into my home without one affecting the other, Chance approached the challenge with remarkable creativity and ingenuity. From the beginning, it was clear that Chance was not only knowledgeable but also incredibly resourceful. He quickly assessed the situation and devised a unique solution that I had not considered. His ability to think outside the box was truly impressive. What stood out the most was his unwavering dedication and positive attitude. Even in the face of adversity, he remained calm and focused. Of the two companies that I considered, Michelle helped seal the deal. When she answers the phone she always asks “what can I do to make you smile today?” I can certainly smile with the work which was done on time, at cost, and better than expected. Thanks for all of the hard work! Reach to Chance when you get a chance, you won’t regret your decision.
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They were quick to get me scheduled for an assessment of the situation. Chance was very detailed and professional with explaining the problem and the process to resolve the issue. Price was reasonable! He was knowledgeable about the damage to my house, filing an insurance claim and getting a mitigation company. They were able to get the repairs started quickly. Matt and Tristan have been a pleasure to work with. They are both professional, knowledgeable and friendly. The Boss came by on day one and was very nice and professional as well. I could tell he takes pride in the company and the work they do. Thank you all for the help and good work.
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I had Mr. Matt Parker come to my house in Savoy, we was professional, prompt, respectful, and always showed me the work being completed. Very knowledgeable, and made excellent recommendations on fixes to help save a few dollars. I highly recommend Benjamin Franklin plumbing for your next plumbing project. Thank you Matt, and look forward to working with you again.
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Excellent service! Very fair and we will be using them again if the need arises. Justin was friendly, very professional, very respectful and I'm so glad that he was the one sent out on this call. I must add it was very quick when I called and them showing up the very next morning.
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Justin came to my home on schedule. He was very efficient, did the job successfully and was a very pleasant man to work with. I was unable to be at my home for repairs but he stayed on the phone with me until I knew everything he was doing. He made several phone calls to let me know the issues at hand. I would definitely ask Justin to return to my home if I have further issues. Michelle was great about calling me back with information about the job being done. The people at Benjamin Franklin Plumbing are excellent people to work with. They are willing to help anyway possible to get the job done. Thank you Justin and Michelle at Benjamin Franklin Plumbing for everything. You guys are amazing to work with!
