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Ethan was awesome, he was very professional and polite. He explained everything in detail, which is greatly appreciated. I had a leak in my bathroom and could not get anyone to come out and help me. Every company i called told me that could not come out until Monday or Tuesday, but not Benjamin Franklin Plumbing. This company i would recommend to anyone. Thanks again Ethan and Jacob.
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Ethan did a terrific job today replacing my sewer stack (along with Ben). They showed up at time promised and alerted me when job was completed, as I had to leave my home while they worked. Ethan also repaired plumbing under my bathroom sink that was not done up to code and was missed by two other Ben Franklin inspections. I was very impressed by his knowledge in explaining the work they did.
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Ethan arrived today to do the work we agreed on two days ago. Aside from the professionalism he exhibited, he explained everything so thoroughly that I now have peace of mind. As far as I'm concerned that's the epitome of great customer service. So glad that One Hour is able to cover my heating, cooling and now plumbing issues.
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Ethan did an amazing job. He was great to work with kept me informed every step of the way and went above and beyond to ensure there was minimal disruption during the project. I highly recommend Ethan and the Benjamin Franklin team to anyone with plumbing needs
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My kitchen sink was backed up. I filled the form out on website and they were able to send someone out same day. Matt was very professional and knowledgeable. I was very stressed about the whole situation but Matt calmed my nerves. I enjoyed working with him and it turned out to be a wonderful experience. He even enjoyed being bothered by my dog. Highly recommended.
