My experience with Benjamin Franklin was great!! Service call scheduled within 12 hours of my original call. Cody arrived promptly on time, evaluated the situation. It was determined hot water heater needed to be replaced. He provided quotes and once I decided which model, he immediately tackled the job. A new (upgraded) unit was delivered and 2 hours later I had a beautiful unit and hot water!! Cody was friendly, professional and thorough. Would highly recommend Benjamin Franklin and Cody for plumbing issues.

I was looking to replace an old water heater, and the process was fast and easy. Cody was very nice, professional, and thorough. I did not feel any pressure to make a decision when he came out to give me a quote (but appreciated knowing they'd be ready to install immediately if needed), and when I called back a few days later the person in the office was very nice and got my installation scheduled for a day later that week that worked for me. Cody came back out and got my water heater installed within a few hours and without much disruption to my day!

I chose Benjamin Franklin of Grand Rapids to help repair and replace the original shower valve in our 1920s home because of their amazing google reviews; they did not disappoint. Nick was punctual, professional, friendly. He was transparent and upfront about the pricing and extremely knowledgeable about the repairs that we needed. I couldn’t speak more highly of our experience with Nick and the whole team at Ben Franklin. Thank you thank you!

Dustin, Pat, and Nick at Benjamin Franklin Plumbing are awesome! Super responsive, friendly, helpful, They explained everything in simple terms and took care of all my concerns without trying to take advantage of me during my unexpected emergency. I will never use anyone but this business for my future Plumbing needs. Thanks guys!!