I called Benjamin Franklin Plumbing around 9:30 pm and the lady who answered the phone was friendly and provided quick support. She scheduled me for an appointment ASAP and technician Robert arrived within about 45 minutes. They texted me Robert's photo beforehand, and he arrived in a marked company vehicle, which I appreciated. He also was friendly and professional. I definitely recommend.

Travis was great. He showed me the calcium problem in my shower drain and made suggestions. He was able to tighten a faucet handle also. I really thought that for the “ time spent “ the price was much too high. It was set by the company and was not the decision of the repairman. Maybe other companies charge as much but I will definitely shop around before my next repair!

He is really nice! He will be coming back Thursday ! I look forward to seeing him then! Your office staff Heather was excellent and so nice! When work is completed I will try to send photos! He eased my mind a lot! Can not wait till job is finished! Thank you for everything! Sent some photos of completed work! It took longer than I thought it would but I am so glad it is done! Mike did a great job even when he came back to fix a few things! The floor guys Carlos and his team were awesome! They all worked hard even when I was stressing out they were very kind! Your office staff were so great! I have a new appreciation for plumbers and the work they do! Yes it was expensive but great work! You all were very honest with me and did not hide anything like I felt the other company did! No names of the company will be mentioned ! I pray that they were honest with me and were just backed up! I wish you all the best! Have a great Christmas and a Happy New Year! Added plumbing problem Jan13 guy did excellent job

Travis was on time and professional. He was very knowledgeable about the product he servicing and his patience with customers was outstanding. I would definitely recommend him if you are looking for someone to service your plumbing needs.