Named Forbes' Top Ranked Plumbing Company of 2024!
Benjamin Franklin Plumbing® of Ocean City has solved countless plumbing problems throughout our communities, but there’s one reason customers trust us with their homes and businesses: because we also provide excellent customer experiences. What does it mean to provide a good customer experience when your job is being a professional problem-solver? Isn’t the ‘result’ the only thing that matters?
With our Berlin plumbing experts, you get the best of both worlds: a local and familiar team backed by a trusted national service. Because Benjamin Franklin Plumbing® of Ocean City is an independently owned and operated business, you’ll never be more than a phone call away from the owner—which is how we can get things done so quickly!
Every one of our customers is a neighbor, a friend, or someone we’ve seen around town. That’s really what sets us apart from both independent plumbers and national chain businesses. We’ve got the skills, resources, and prices of a national business, but with all the warm and neighborly service people have come to expect from us.
At Benjamin Franklin Plumbing, our Berlin plumbers take a different approach. Instead, we promise to respect your time by showing up for our appointment window. We take punctuality so seriously that we pay our customers $5 for every minute we’re late (up to $300). When we show up, we thoroughly inspect the plumbing problem to get a full view of the issue, then we offer an honest price based on our Straightforward Pricing Guide.
Once you approve the price, we get to work. With a fully stocked work van, our plumbers can repair 90% of problems on the spot. Our highly trained plumbers carry out repairs that exceed the highest industry standards for durability, safety, and reliability. Don’t take our word for it—we back up our repairs with a two-year 100% satisfaction guarantee.
Learn more about our Delmarva-based plumbing professionals.
Visit our local pageWhen you need plumbing repairs now, we’ll be there. Our 24/7 home plumbers are available to address your emergency plumbing service needs day or night.
Whether you have an emergency burst pipe, a water leak, or an overflowing toilet, we’re here to help. And we don’t just fix the problem, we take preventive measures to stop it from happening again.
Brett Galley
Francisco and Joe did an amazing job. As a new home owner I was a bit overwhelmed with everything that needed to be done. Francisco went above and beyond for us. He was extremely knowledgeable and developed a plan that was right for us. Customer service 10 out of 10. Execution of fixing my issues 10 out of 10. Everything was great. Really appreciated Francisco helping me out. Would definitely recommend him and Ben Franklin to anyone else!
becky haines
Andrew was prompt and very knowledgeable! He described what he was doing each step of the process and cleaned up the mess afterward!
William Permer
Prompt, friendly, competent and efficient!
Linda Back
Casey is a very polite young man. He did a great job. Only got a 4 star because we have more work to do. We will be in touch.
Nancy Neal
Jade came out on July 3rd because our water heater was leaking. Very professional and informative. We decided we wanted to replace the water heater and get a water softener installed. Sent a text to him Thursday night saying we changed our mind about the water softener. Jade arrived on Saturday and we told him we changed our mind again. No frustration from Jade. Just okay I got you. Even though he had to run back to the shop to get a softener. He was great during the whole installation and kept us up to date on the progress. Highly recommend Northern Ben Franklin, especially Jade.
Paige Hartmann
Chris was amazing coming out to Siesta Key at 6:30pm on July 4th to unclog a unit that I manage! He was thorough, professional and clean! Very happy with the result.
Kenneth Norwood
WOW! If there ever comes the time that you need professional plumbing repairs or plumbing service of any type, I would enthusiastically endorse Benjamin Franklin Plumbing. I have found plumbing issues are always emergencies, very seldom routine, and each and everytime I call Benjamin Franklin Plumbing and a live dispatch professional picks up my call, completes a triage of my issue and schedules right then a professional plumber to race to my home for repairs. They have super talented plumbers and Paul and Noah responded to this call for assistance and were fantastic. They figured out what my issue was, actually had the parts required on their truck to do the job and immediately went to work and repaired my issue! They cleaned up their work area and were very respectful to my wife! Please consider Benjamin Franklin Plumbers, especially Paul and Noah anytime you need this professional service. 5 star all across the job! Thank you!
Adam Geller
Had an emergency over a holiday weekend, and no other company was available or even answered their phone. From the first person I spoke to on the phone, everyone communicated very clearly and attempted to help me out. Steve M.came out and was outstanding. He quickly assessed the issue and then got me up and running again. Steve was smart, explained everything he was doing, and was also just an all around funny and nice guy!
Jason Wilford
Our water heater went up on July 3rd, and Patrick was out there that afternoon to assess and give us a game plan. He came out again the Saturday the 5th to install a new electric heater to replace the old propane one. Very helpful, courteous, answered some other questions we had, as we just moved in 6 weeks ago. Prompt, knowledgeable And didn't try to sell you anything you didn't need. I'd recommend Patrick and this company to my friends and family if they come across a similar situation.
Bill Sowell
On a recommendation from our builder, we started using Benjamin Franklin Plumbing and couldn’t be happier. Matt Thrift just replaced our 18-year old tankless hot water heater and was prompt, courteous and professional. They kept us informed throughout the entire process.