Super responsive. Expert installation. Professional Team. If you are shopping for a plumber, Stop! You've found them. I got a call Tuesday morning from my elderly father-in law that his hot water was not working. One call to the team at Benjamin Franklin and they sent an estimator (Adam) out the same day to identify our problem. He verified a problem with the water heater and suggested we replace a water storage tank was at risk of failure. We had been planning to update the water softener so two installers arrived Wednesday to help us out. Alex and Braden were polite, professional, and did great work. They showed us how to operate our equipment and took all of the old equipment when they were done. I highly recommend this team!

Customer Service is definitely top tier with my experience. From the initial call to setup an appointment to the end with the expert plumber, Darren Markowski & their customer service rep, Carmen! Everyone I dealt with was super friendly, respectful, professional & thorough. Benjamin Franklin will always be my first choice with any plumbing needs from this point forward! Thank you & please keep up the high quality standards!

Braden replaced two toilets and did excellent work. Overall, they were able to provide a quick and very reasonable quote. The work was scheduled right away and performed efficiently. Very happy with the results. I absolutely recommend them and will continue use their services.

We were having an issue with a leak below our kitchen sink and also hot-water pressure throughout the house. Everything about my experience with Benjamin Franklin—from booking to arrival time, estimate, and work performed—was top notch. They were friendly, professional, and crystal clear about what we were experiencing and options to resolve it. If anyone asks if I know a good plumber in Ann Arbor from now on, I will not hesitate to recommend their services.

Zack came in and installed a backup sump pump and did an excellent job from start to finish. He explained everything clearly, and was very professional throughout the visit. He clearly knows what he’s doing and took the time to make sure everything was done correctly. I’ve had some terrible experiences with other plumbers in the past, so I really appreciated Zack’s competence, honesty, and attention to detail. The work was done very well, and I feel confident in the system he installed. Highly recommend Zack — great service and a great experience overall.