One of the best home repair experiences I have ever had. I called based on Google reviews and was promptly connected with a technician (Braden Kendzel). He texted me his ETA, arrived promptly, identified issues and offered concrete solutions and options. Gave me a reasonable quote, allowed me the option of prioritizing the project and executed it immaculately! Exemplary!

I am very happy with Benjamin Frankin plumbing. Today was the second time I've needed plumbing services this month, 2 separate issues. Carmen did her best to fit me in. The technicians were professional, knowledgeable and patient with all my questions. Darren explained everything and left the work area much cleaner than he found it. Braden and Darren were very friendly and polite. I would trust either of them for any plumbing work. A great team of people to work with.

I had an excellent experience with Adam Crain from Benjamin Franklin Plumbing. As a retired, newly single owner of a new condo, I did not know much about sump pumps, and Adam took the time to explain my options clearly and answer all of my questions. He installed a dual pump system during the same visit, and I really appreciated his patience, professionalism, and no-pressure approach. Adam also noticed a concern with the discharge pipe and is taking the extra step of contacting our HOA about extending or rerouting it. I am very pleased with the service I received, have signed up for the Membership Plan, and feel good knowing that preventive maintenance will be covered. I highly recommend Adam and Benjamin Franklin Plumbing and will call them again for any future needs.

Braden replaced two toilets and did excellent work. Overall, they were able to provide a quick and very reasonable quote. The work was scheduled right away and performed efficiently. Very happy with the results. I absolutely recommend them and will continue use their services.

We were having an issue with a leak below our kitchen sink and also hot-water pressure throughout the house. Everything about my experience with Benjamin Franklin—from booking to arrival time, estimate, and work performed—was top notch. They were friendly, professional, and crystal clear about what we were experiencing and options to resolve it. If anyone asks if I know a good plumber in Ann Arbor from now on, I will not hesitate to recommend their services.