They were able to come out within an hour of me calling, my technician Shaun completed the task of disconnecting my gas dryer, and fixing my washer hook ups the same day at a very reasonable price. I will definitely be using their service in the future, and I recommend this business for anybody looking for a reliable plumbing service. They came back and helped hook up water to my refrigerator, same-day service, excellent service as always.Shaun the plumber was awesome!
Trey replaced an old whole house filter and did a very nice professional job clearly explained how to use it to us. Very glad I called them done quickly.
Shaun exhibited great professionalism during his evaluation of our systems. He explained in detail his process when he arrived, and took the time to explain his findings as he performed his inspection. He was very respectful of our property and completed his evaluations in a very timely manner.
We briefly talked with Shaun about the necessary repairs and scheduled to get work done for tomorrow as my house requires the water company to turn off the mainline from the street. He was super helpful, kind, and efficient. He was also punctual. Overall, this isn’t my first time working with this company and everyone at the location is awesome, which is why I joined the membership.
We had an excellent experience with Benjamin Franklin Plumbing. Huge shout-out to Nick, Sean, and Austin for truly going above and beyond to help us resolve our plumbing issues. They took the time to explain everything in a way we could actually understand, welcomed us to watch and ask questions while they worked, and were genuinely a delight to have in our home. I honestly feel like I understand our house’s plumbing better after this experience, and really appreciated them letting us learn from them as they worked. It was very clear that they did everything they could to get us a fix as quickly and affordably as possible, without cutting corners or upselling. Professional, transparent, and kind—exactly what you hope for when dealing with a stressful home issue. Highly recommend!
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