Jeff did a terrific job installing our new tankless water heater and water softener. Super friendly and efficient, he completed the install in just a few hours. We really appreciate Adam answering the phone after hours and finding a way to get Jeff out to us even more quickly than we had planned. Thanks again for your exceptional work ethic, credibility and expertise. We highly recommend Ben Franklin Plumbing!

First - BF Triad was quick! They had technician Chris at my house in less than an hour. Chris himself was so knowledgeable and talented. He was professional (kept taking his shoes off at the door!) and detailed. Did not jump to the most expensive solution but worked at the less expensive path first and was able to clear the line. He got pictures of the invasive roots and measured how far in the invasion was. Chris provided documentation of his findings. I found the entire experience painless other than the need to call them out in the first place. Benjamin Franklin Plumbing will be my first call for plumbing issues in the future and hope I get Chris as my tech. He was awesome.

We had an excellent experience working with this team to install a whole-home water softener, water filter, UV light, hot water recirculation loop, and a new tankless water heater. From start to finish, they were professional, knowledgeable, and clearly committed to quality. Nick was especially thorough, taking the time to ensure every detail was done right and that we were completely satisfied with the results. He was a pleasure to work with, as were Tripp and Adam—friendly, respectful, and clearly dedicated to making sure the job was done to a high standard. Overall, a fantastic group of guys who genuinely care about customer satisfaction. Highly recommend!

Nick and Sebastian repiped my home to replace all of the old quest pipes and were a pleasure to work with! They were kind, cleaned up any mess, and were very helpful with any questions I had. Ahead of time, I worked with Tim who explained the process in a way that eased my anxiety and was incredibly genuine and kindhearted. I’d recommend Benjamin Franklin to anyone who needs a plumbing job done, big or small!

I had my small home re-piped to replace all the old polybutelyne pipes which had been recalled many years ago. Chris spent a lot of time evaluating every aspect of the existing plumbing and gave me a great quote for the work. We set up an appointment to do the work and Chris showed up right on time that morning, and had the entire house re-piped before 5:00 pm, including replacing the tub and shower faucet, spout and head. Excellent work, good price, and finished the same day.