I had a great experience with Lance. He was professional, friendly, and took the time to explain everything clearly instead of rushing through the job. He showed up on time, worked efficiently, and made sure everything was done right before leaving. It’s hard to find someone who’s knowledgeable and genuinely cares about customer service, but Lance definitely does. Highly recommend asking for him if you need plumbing work done!

When we were told we had a gas leak somewhere in our house, I really didn't know where to turn. I'm so thankful google brought me to Benjamin Franklin Plumbing! From start to finish, every person I interacted with was kind, informative, and knowledgeable. I did not get the name of the receptionist, but she was efficient in getting someone out to my house. Lance, who ended up doing the job, was phenomenal. Hands down the best experience I've ever had with a plumbing company or a plumber. He was kind and efficient. He walked me through every step of the process he was taking, showed me where the problem areas were and why they were a problem, and explained the process of fixing them and getting them up to code. When the city inspector identified some areas that needed additional work to be approved, he promptly came back and took care of them for us. I know this wasn't the easiest job, but he made my mom and I feel at ease with the process and repairs. I wholeheartedly recommend their services to anyone who needs plumbing work. And to Lance, thank you so much, you were stellar!

Had company out to give estimate to run a new gas line under my pier & beam foundation. Brandon came out and gave me the estimate. I agreed to it and a couple of days later Dustin Krauss and Carson came and completed the project in one day. They did a great job and I am very pleased with it and for all their help in explaining what needed to be done as I recently became widowed after 59 years and still flying by the seat of my pants on all matters that he took care of. It is nice there are still people that will give a helping hand. I highly recommend this company and plan to use them in the future.

This is the 2nd time Brandon has come out to assist with things we just needed a professional for. He is straight forward and very Honest. We will have him back! There are plenty of projects that need to be tackled. Hopefully he will bring Parker back too!