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We had no water to the house and it turned out to be a crack in our water main. We called a couple of plumbing companies. Benjamin Franklin Plumbing of Redmond gave us a more reasonable quote compared to other quotes and the technician were professional and polite. We decided to go with them on the same day they visited. They sent two technicians out next day and finished job in a professional manner and efficient way. I was impressed and happy that I could use water in my house again. Will recommend Benjamin Franklin Plumbing to my family and friends!

Luc is professional, experienced, and helpful person. Our toilet downstairs got clogged and the dirty water backed up, which is a nightmare for a first-time home owner. He saved our family within a few hours. It's a 50 years old house and we cannot find a cleanout in our yard and crawspace, so he pulled the toilet to access the sewer line, ran a cable to clear blockage to restore water flow, and camera the line to inspect for any damage. Toilet is reinstalled with a new wax ring and re-grouted toilet base for sure. We also got a chance to speak to Claire, the owner who is friendly and also from Taiwan. The root cause seems to be at the common line before the city main sewer so potentially more future work to be done. Claire is sweet and willing to help us so we opted in the monthly membership to get the 15% service discount and other perks. I recommend their services, but hope we won't need them in years. : ) Side note: call center lady was not that patient and friendly. Maybe it was because I called her at 8 in the morning. @@

Got my Brita Tankless RO filter installed by Benjamin Franklin Plumbing fellows today. It’s a great filter! It has dual outlets - one for RO and the other one for Brita Carbon. It’s not like a standard filter in the market, it requires more skills and patience to install. Huge thanks to Kyle and Carlos for handling every challenge that came up and getting it installed perfectly. Now I get to enjoy clean, delicious, and safe water right at home :)

I had a leak of both the hot and cold water valves under the sink (this was in a high traffic bathroom and needed to be addressed soon). I’m in Kirkland and wanted to use someone local to me, so I called Benjamin Franklin Plumbing of Redmond. From the initial phone call for service (Claire) , to the fixing of the issue (Luke then Carlos) , there was excellent communication and service. A plumber was able to come out SAME DAY and replace the valves. They used high quality parts and were punctual and fast. The next day, I noticed there was a *tiny* drip coming from the wall where one of the valves had been replaced. I called Claire again, and she sent out Carlos first thing Monday morning to address it. He was able to fix it and there was no charge for the additional visit. I would highly recommend this plumbing service, especially if you live on the eastside (Bellevue, Redmond, Kirkland, Bothell, Woodinville, etc).

Carlos communicated that he was on his way ahead of his arrival, and was on time. He was polite, knowledgeable and clearly explained what he was doing, and why. His work was to a very high standard and afterwards he walked me through the operation of the equipment. He tested the installation and made sure to answer all my questions before leaving. Excellent customer service from him.