Luc is professional, experienced, and helpful person. Our toilet downstairs got clogged and the dirty water backed up, which is a nightmare for a first-time home owner. He saved our family within a few hours. It's a 50 years old house and we cannot find a cleanout in our yard and crawspace, so he pulled the toilet to access the sewer line, ran a cable to clear blockage to restore water flow, and camera the line to inspect for any damage. Toilet is reinstalled with a new wax ring and re-grouted toilet base for sure. We also got a chance to speak to Claire, the owner who is friendly and also from Taiwan. The root cause seems to be at the common line before the city main sewer so potentially more future work to be done. Claire is sweet and willing to help us so we opted in the monthly membership to get the 15% service discount and other perks. I recommend their services, but hope we won't need them in years. : ) Side note: call center lady was not that patient and friendly. Maybe it was because I called her at 8 in the morning. @@

Got my Brita Tankless RO filter installed by Benjamin Franklin Plumbing fellows today. It’s a great filter! It has dual outlets - one for RO and the other one for Brita Carbon. It’s not like a standard filter in the market, it requires more skills and patience to install. Huge thanks to Kyle and Carlos for handling every challenge that came up and getting it installed perfectly. Now I get to enjoy clean, delicious, and safe water right at home :)

Staff was very efficient & friendly. A big job but he took care of a total hot water heater replacement, & explained the new unit which is smarter than my old one. Very happy. 👏💐 Also great warrantees & biennial checkups. Great service! Thank you!!

We recently had our entire house repiped, new water heater installed, and couldn’t be happier with the service we received. From start to finish, the experience was smooth and professional. Our plumber was extremely friendly and knowledgeable—he took the time to explain everything clearly, gave us options and suggestions. That kind of honesty and transparency is rare and truly appreciated. The owner was incredibly helpful with scheduling, and the cost was very reasonable compared to other companies we considered. Throughout the whole project, Claire has maintained communicative on progress. They also guarantee their work, which adds great peace of mind. Highly recommend this business to anyone looking for reliable and honest plumbing service! I know they will be my future go to

We had an excellent experience with Kyle from Benjamin Franklin Plumbing. From the first visit to the final fix, Kyle’s professionalism and expertise gave us complete confidence in the project. His attention to detail and quality workmanship exceeded our expectations. If you’re looking for reliable plumbing services, we highly recommend Benjamin Franklin Plumbing. Thank you, Kyle, for a job well done — we couldn’t be happier! Cal