Kyle was fantastic. My water heater started leaking and it was about 20 years old, so it was definitely time for a replacement. Kyle arrived right on time, explained everything clearly, and answered all of my questions without rushing. The whole process was smooth and professional, and I’m very happy with the new installation and the service overall. Highly recommend!

We had no water to the house and it turned out to be a crack in our water main. We called a couple of plumbing companies. Benjamin Franklin Plumbing of Redmond gave us a more reasonable quote compared to other quotes and the technician were professional and polite. We decided to go with them on the same day they visited. They sent two technicians out next day and finished job in a professional manner and efficient way. I was impressed and happy that I could use water in my house again. Will recommend Benjamin Franklin Plumbing to my family and friends!

Clair and her team were extremely helpful and professional. They are knowledgeable and great at explaining of the venting issue of my water heater. It is an excellent experience working with Benjamin Franklin Plumbing of Redmond. Highly recommend to anyone looking for reliable and professional service.

Luc is professional, experienced, and helpful person. Our toilet downstairs got clogged and the dirty water backed up, which is a nightmare for a first-time home owner. He saved our family within a few hours. It's a 50 years old house and we cannot find a cleanout in our yard and crawspace, so he pulled the toilet to access the sewer line, ran a cable to clear blockage to restore water flow, and camera the line to inspect for any damage. Toilet is reinstalled with a new wax ring and re-grouted toilet base for sure. We also got a chance to speak to Claire, the owner who is friendly and also from Taiwan. The root cause seems to be at the common line before the city main sewer so potentially more future work to be done. Claire is sweet and willing to help us so we opted in the monthly membership to get the 15% service discount and other perks. I recommend their services, but hope we won't need them in years. : ) Side note: call center lady was not that patient and friendly. Maybe it was because I called her at 8 in the morning. @@

I called and got 2 estimates on fixing the mixing valve and accepted to bypass it as it’s not necessary for tankless water heater. Carlos came in, did a fantastic job to taking the mixing valve out and repipe. They guaranteed 1 year warranty.