I called just this morning at 8:30 about my dripping kitchen faucet (Large Drip) and they sent someone about 1 hour later. I was SO happy because I worried about all the wasted water. Well Nick was the service man that showed up and we couldn't have been more pleased. He was very courteous, professional and knowledgeable. While he was here he realized that I never had my hot water tank flushed out (a service that was included with our original contract). So not only did I get my faucet repaired , I also got my hot water tank taken care of. One last thing about Nick, my 3 cats came out to greet him, something that they hardly ever do with people they don't know. That was definitely another PLUS for him.