I returned from work last night to find water all over the floor of my garage due to water leaking from my water heater which is located in the garage. I had to shut off water supply to the entire house as no water heater bypass was installed, I called Benjamin Franklin the next day and Heather sent Derek Johnson over and after inspection determined a new water heater was needed. He returned a few hours later with said water heater and installed with updates to plumbing to meet new codes and a bypass system if something happens in the future, he did a great job and I would recommend Derek and team!

The only place I ever use! They are fantastic! I called and spoke with Caryn (who is incredibly friendly and helpful) about my hot water heater needing replaced. I booked an appointment for two days later. The next morning, I was told they had an opening and could send somebody out within 30 minutes. Evan and Carl showed up and within a few hours a new water heater was in. They were kind, friendly, and left everything neat and clean. Today was trash day and they even brought my trash can all the way up the driveway. Wow! FANTASTIC SERVICE!! Highly recommend.

I just want to point out that I’m renting this property, and still was so impressed with their work that I’m deciding to do a review. 100/10. Andrew and Jacob showed exceptional professionalism the entire 2 day process. They were on time, courteous, friendly and their workmanship can’t be beat. You can tell they really take pride in their work, everything looks phenomenal. They took their time to make sure it was done correctly, safely, and to make sure it looked damn good as well. They started on Friday knowing it was going to be a 2 day job, and stayed hours late on Friday to make sure me, my wife, and our 2 small daughters at least had warm water and heat in our bedrooms until the job could be finished on Monday. They’ve made us customers for life, only people we will call for plumbing will be Benjamin Franklin. Good job guys! Our family appreciates the hard work. :)

Ben Franklin has been awesome. They have recently serviced a swamp cooler for us, installed a mini split a/c-heat pump, and run a gas line for us. Customer service is top notch. We tried them because other a/c and plumbing companies were not at all responsive. I’m glad. We have really working with their master plumber Josh.

Clifford came out on a Saturday to repair our plumbing which was backing up. From the beginning, he was courteous and professional. For a young man, I was very impressed with his knowledge and how he explained everything in detail. Very pleased with his work. Clifford went above and beyond my expectations. I am looking forward to having him come back to do a safety inspection on our furnace.